Sales Development Representative

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about?
The Sales Development Representative (SDR) is an individual contributor role within the super-regional structure with direct reporting line to the MM AE CL. The SDR is the first line of contact at Infobip responsible for managing inbound leads, contacting them within strict SLAs, and making sure all are processed and followed up using the most appropriate proper sequence. The SDR is responsible for the qualification and research against inbound leads and is familiar with the Infobip platform and products. Additionally, when inbound lead volume does not meet the requirements for a full-time SDR, the SDR is responsible for outbound prospecting into target accounts. The outcome of the SDR is setting up compelling next steps for either Infobip field sales, Partnerships, or Mid Market to engage, that leads to high quality meetings, valuable sales opportunities, pipeline, and revenue/GP.SDRs work closely with Marketing teams to take over the inbound leads, and with Sales teams, to transfer the prospect to them.

What you’ll do?

• Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C)
• Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions
• Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad
• Ensure proper qualification towards direct or indirect (partnership) business model
• Consistently meet response time SLAs to Inbound Leads
• Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist
• Maintain contact sequences in Outreach always updated using the most adequate one based on the lead source and request
• Responsible for updating the customer and prospect data base
• Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement
• Work closely with colleagues to learn more about the Infobip platform and business development practices
• Build and maintain extensive knowledge of how Infobip solves business challenges 
• Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
• Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated.
• Provide ongoing feedback to the sales and marketing department for continuous process optimization
• Use and maintain the Salesforce for data quality
• Accept feedback and trainings to keep continuous development with Inside Sales Team Leader and peers

What makes you a strong fit?

• Recently completed a Bachelor’s degree in Business, Marketing, Communications, or related field; strong communication, organizational, and research skills
• Ability to respond quickly and professionally to inbound leads across phone, email, and chat
• Comfortable using or learning CRM and sales tools (e.g., Salesforce, Outreach)
• Strong attention to detail for accurate lead qualification and data management
• Proactive and eager to learn about sales development and SaaS/tech environments

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.