Sales Coordinator

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, guest emails and compiling/updating reports, BEO’s as needed. The SC will also handle group blocks and meetings as guided by the Director of Sales.

Job Description

Work Environment

• Must be able work in a fast-paced environment.
• Most work tasks are performed indoors.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

• Office Hours – Monday to Friday
• Must be flexible to work variable shifts if required.

Education and Experience

• Bachelor’s degree or Diploma in sale/marketing or related field preferred.
• 3+ years of progressive experience in a hospitality or hotel Sales and Marketing setting.
• Experience working with major hospitality brands.
   

Principle duties and responsibilities (Essential Functions) include:

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone
• Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
• Communicate operational problems that impact the effectiveness of hotels sales performance.
• Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
• Perform other duties as assigned.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent social media and marketing skills
• Strong supervisory and leadership skills.
• Ability to prioritize and organize work assignments.
• Extensive knowledge of hotel and hospitality industry.
• Delphi and Opera PMS experience a plus.
• Proficient with Microsoft Office Suite or related software.
   

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits

• Food and Beverage Discount

• RRSP Match

• Drycleaning

• Competitive Medical and dental benefits

• Competitive Extended health care coverage

• Various employee perks and benefits

• Tuition reimbursement

• Employee Assistance Program  

• Competitive Short- and Long-term disability program

• Paid vacation

• Paid sick days

• Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

• Food and Beverage Discount

• RRSP Match

• Tool and shoe reimbursement

• Competitive Medical and dental benefits

• Competitive Extended health care coverage

• Various employee perks and benefits

• Tuition reimbursement

• Employee Assistance Program

• Competitive Short term disability

• program

• Paid vacation

• Paid sick days

• Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

• Food and Beverage Discount

• Employee discounted hotel rate

• Tool and shoe reimbursement

• Various employee perks and benefits

• Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.