Sales Consultant
Hilliard, OH
Harmony Trace
Assisted Living
Full Time
Monday-Friday
*Occasional Manager on Duty requirement on the weekends
*There may be early or late hour requirements depending on community engagement or accommodating prospective families.
Harmony Trace located in Hilliard, Ohio is an assisted living community with a team of health care professionals that is unmatched in the area!
We are owned and operated by National Church Residences, the nation’s largest provider of affordable senior housing and health care services.
We are seeking a Sales Consultant who will share in our vision to advance better living and care for seniors!
The Sales Consultant assumes responsibility for managing leads and occupancy selling units to qualified applicants, and sales reporting activity. The incumbent is the key team member in the overall sales process at the community.
Qualified candidates for this position offer:
Education: High School diploma or GED required.
Experience: 1-3 years in a sales environment
Travel: Occasional local travel
Must have good communication, comprehension, computer and interpersonal skills.
Skills: Must have working knowledge of Microsoft Office Suite, Smart Phone and internet. Must have strong phone contact handling skills and customer service skills.
Salary plus commission
Strong closing experience
CRM knowledge preferred
Previous SL Sales experience preferred
ESSENTIAL FUNCTIONS
Manages prospect cycle including lead management, discovery, personalized solutions, appropriate follow up, and documentation in the CRM. This could be in the form of phone calls, emails, virtual visits, home visits, and tours at the community.
Creates a positive first impression for prospects and their families, as well as referral partners, including discovery room, professional collateral, and internal team communication.
Conducts tours and assists prospective residents through the sales process to select a living unit.
Obtains appropriate documentation for a prospect to become a new resident, and communicates with the internal team to coordinate the move in process.
Develops and maintains relationships with referral partners, executes the outreach plan, plans events on and off site, managing all site level lead generation efforts.
Develops and executes critical components of the sales plan, based on market trends, demands, and community needs to drive overall occupancy and achieve targeted goals.
Meets or exceeds KPI expectations for the community sales plan, and drive occupancy to designated goals.
Manages customer relationship management (CRM) system for proper and timely sales activity and tracking of the following:
Prospect input and follow up
Input of discovery notes and information to progress the sales stage process
Documenting lead source, lead score, and next steps
Manage overall occupancy and inventory in the CRM
Manage and document outreach in the CRM
Provides regular reports on sales performance, occupancy, and marketing activities
Collaborates effectively with leadership support and marketing team to meet the marketing needs of the community and prospects
Operates within the community marketing budget in collaboration with the corporate team to produce the desired return on investment
Assists non-sales staff with their understanding and appreciation of the concept.
Develops and maintains a working knowledge of all National Church Residences’ service offerings as well as community resources.
Other duties as assigned.
In return, National Church Residences offers an excellent total reward package that includes:
Medical (both PPO & HDHP w/HSA) – National Church Residences pays, on average, 75-80% of all costs
Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts
Paid Time Off (PTO) and Paid Holidays
Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay
Reimbursement for Tuition expenses
Employee Discounts including Tickets, Retail, etc.
Short-Term & Long-Term Disability coverage
Accident, Hospital Indemnity & Critical Illness Insurance
Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more
*Programs may vary depending on Full Time, Part Time or Contingent status
Want to know more? We can’t wait to tell you! Apply today!
#JointheMission1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.