Sales
- Maintain accuracy for daily stock report
- Keeping a track of customer information and sales records.
- Make shipping instruction and confirming correct order configuration.
- Processing and monitoring orders process to supply chain/logistics.
- Collaborating with supply chain/logistics department to ensure well-timed deliveries.
- Assist customer quotation process through distributor by ensuring data accuracy i.e. product specification and term & condition align with sales team request.
- Supporting logistic, travel and venue arrangement and reporting for sales and marketing exhibition/event.
- Work with management to manage, maintain price list and distribute price list to sales and distributor team
Service
- Managing end-to-end service ticketing process including scheduling service, creating ticket, dispatching job for engineer, creating service quotation, responding service order, and confirming closing service ticket.
- Monitoring distribution process for specific service tools.
- Maintain accuracy of service spare part and service consumable stock
- Processing repair delivery for trouble device/instrument to manufacture
- Support service campaign related to service contract marketing
- Work with management to manage, maintain price list and distribute price list to service and distributor team
General (Cross Functional)
- Compiling, developing, and providing monthly sales and service report for management review and incentive calculation.
- Administratively support management for yearly budgeting in the scope of sales and service funnel.
- Presenting sales and service figures based on provided report to service team/management.
- Train new salesperson and service engineer related for administrative process, workflow and system used i.e. SalesForce, CRM, mobileX, etc.
- Purchasing non marketing material related sales activity and tools for service needs including finding vendor, send quotation, request for payment.
- Support correspondence and document requirement between internal parties and when communicate with external parties related sales and service.
- Support and coordinate sales and service teams, including providing ad hoc reports and operational reviews.
- Work on multiple projects simultaneously while addressing day-to-day questions or concerns.
- Create and maintain documentation on processes, policies, product configuration and help-related administrative materials.
- Make alignment with Finance and Logistic related to sales and service workflow. I.e deferment, provision, and revenue allocation.
- Scheduling demo unit as per sales inquiries and coordinating logistic needs with relevant function.
- Collaborate and coordination with distributor relate to administrative and report.
- Maintain good communication, coordination, and punctuality with stakeholder.
- Maintain cross functional administrative knowledge.
- Acting as alternate when other sales admin in absence.
- Provide monthly admin activity report to manager.
Education / Professional Certification
- Degree in business administration, marketing, finance or any related field
Experience
- At least 5 years’ experience in a marketing/sales support or administrative environment (preferably in medical device/pharmaceuticals/life science industry)
- Proficient in Microsoft Office tools (specifically Excel)
- Strong understanding of Sales Achievement Metrics and related KPIs.
- Strong knowledge of spreadsheet, CRM, SalesForce and SAP system
Knowledge / Skills / Other characteristics
- Good verbal and written english communication skills.
- Exceptional administration and multi-tasking skills.
- Ability to meet deadlines with attention to detail and perfect accuracy
- Excellent organizing and planning skills, e.g in marketing activities
- Excellent communication and interpersonal skills
- Pleasant personality, proactive mindset
- Self-driven, results & customer orientated
- Able to work independently and as well as an active team player
Working conditions & Other Attributes.
- Monday to Friday, 8 am – 5 pm (Hybrid & flexible working applied)
- Low traveling requirement
- Professional work attire
Your ZEISS Recruiting Team:
Astrid Annissa Sastaviyana, Yosseano Kuncahyo