S37C Death Benefit Payments Administrator

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Job Description

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Attending to retirement fund death claims in terms of Section 37C of the Pension Funds Act (the Act). This role is responsible for the administration and payments of all claims on behalf of the Trustees of the Old Mutual South African Retirement Fund (SARAF).  This role will require you to:

The role requires knowledge of all matters / laws relating to Section 37C of the Pension Funds Act.  You will apply this knowledge, skill & experience (acquired through specialization in this field) in an operational environment through own efforts.

Job Description

• review documents received from beneficiaries/nominees, and advisors of the deceased member
• Engage Risk providers to obtain necessary information
• Collaborate with internal and external stakeholders
• Attend to enquiries and attend to complex and difficult cases (complaints) from internal and external stakeholders
• The purpose of the role is to provide a positive customer experience by being helpful and sensitive to customer needs
• manage expectations and provide solutions in adherence to procedural, productivity and quality standards.

Role Description:

• This role functions as a specific field of administration.
• Resolving customer/advisor issues, attend to escalations and complaints.
• Apply knowledge in multiple systems as needed.
• Collaborate with internal teams to ensure success.
• Applying ability to understand, interpret and apply various pieces of legislation to sets of facts. 
• Applying ability to interrogate information to enable payment.
• Ensuring accurate, consistent compliant process execution through the exercise of discretion and sound judgment with regards to payments.
• Applying sound and defensible reasoning.
• Following Standard Operating Procedures (SOP’s).
• Maintaining tight case management audit trail in respect of all duties performed (which includes formal report compilation for each case).
• Consults with the Knowledge Manager, regarding complex and technical-legal matters.
• Ad hoc tasks.

Transaction Processing & Technical Execution

• Execute on all disinvestment requests across Personal Finance (PF) and Mass Foundation Cluster (MFC).
• Provide option choices to customers and attend to payment confirmations.
• Navigate and process requests across systems: Bizagi, CMoS, EMS, AWD, OMUNET, Craft etc.
• Ensure compliance with SOPs, Fund rules, and regulatory requirements e.g. Pension Funds Act, POPI, Income Tax Act, AML.
• Perform checks and validate documentation e.g. option choices, proof of banking etc.

Operational Support & SME Contribution

• Act as a subject matter expert (SME) for payments and administration.
• Support testing of system enhancements and provide feedback for improvement.
• Provide recommendations on improving SOP’s and process documentation.
• Participate in special projects and operational initiatives.
• Manage daily operational (client service and or administrative) delivery within specified time standards.

Quality Assurance & Risk Management

• Conduct quality checks on own work.
• Identify and escalate risks or non-compliance issues.
• Ensure adherence to compliance audit requirements.
• Support root cause analysis (RCA) and process improvement efforts.

Personal Effectiveness

• Demonstrate maturity, accountability, and ownership in task execution.
• Manage own workload effectively and meet service level agreements (SLA’s).
• Uphold company values and contribute to a collaborative team environment.
• Collaborate effectively with others to achieve personal results.
• Make increased contributions by broadening individual skills.
• Individually accountable for managing own time, tasks and quality.

Requirements

• Requirements: Skills, Qualifications and Experience required.
• Post Matric qualification.
• Minimum of 1-3 years working experience in Financial Services.
• Analytical skills, high level of accuracy and extreme attention to detail are critical.
• Excellent communication (verbal & written) interactive skills.
• Strong delivery focus.
• Ability and desire to understand and apply company documentation, involving extensive reading and interpretation of legal documents.
• Ability to work in a team and independently (manager of self).
• Good working knowledge of MS Office: Excel, Word, PowerPoint and Email Systems.
• Must display sound planning & organising skills.
• Ability to work under pressure.

Competencies

• Rules driven
• Planning and Organising
• Accuracy in processing
• Creative problem-solving skills
• Sound consultation, collaboration and influencing skills
• Decision Making
• Gaining Commitment
• Information Monitoring
• Initiating Action
• Ownership
• Team Orientation
• Technical Proficiency/Knowledge
• Continuous Learning
• Detail focused, thorough, analytical, and diligent.
• Creative problem-solving skills.

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Directs Work

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date

15 December 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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