Room Service Coordintor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Room Service Coordinator

Four Seasons Hotel London at Park Lane

At Four Seasons, in room dining is an extension of our restaurants and a vital part of the guest experience. Every interaction matters, and behind each seamless delivery is a calm, organised, and service driven team.

Four Seasons Hotel London at Park Lane is seeking a Room Service Coordinator to join our Food and Beverage team and support the delivery of exceptional in room dining experiences for our guests.

The role

As Room Service Coordinator, you will play a key role in the smooth operation of In Room Dining. Acting as the central point of communication, you will receive and manage guest orders via telephone and mobile applications, ensuring accuracy, efficiency, and a warm, professional service at all times.

You will work closely with the kitchen, service teams, and management to ensure orders are delivered correctly and on time, while maintaining Four Seasons standards for quality, care, and attention to detail.

This role is ideal for someone who thrives in a fast paced, guest focused environment and enjoys organisation, communication, and teamwork.

What you will do

• Receive and process in room dining orders via telephone and mobile platforms with accuracy and professionalism
• Provide clear, friendly, and confident menu knowledge to guests
• Coordinate orders with the kitchen and service teams to ensure timely delivery
• Communicate daily events, special menus, and guest requests to the wider team
• Maintain accurate order records and ensure correct billing procedures
• Handle guest enquiries and requests calmly, resolving issues where possible
• Uphold Four Seasons service standards and ensure a consistently high level of guest satisfaction

What we are looking for

• Previous experience in Food and Beverage coordination, room service, or hospitality operations
• Strong communication skills and confidence speaking with guests
• Excellent organisational skills and ability to remain calm under pressure
• Attention to detail and a high level of accuracy
• A service oriented mindset and professional manner
• Comfortable using digital systems and applications
• Flexibility to work a rotating schedule including evenings, weekends, and public holidays
• Right to Work in the UK

Schedule and hours

• This is a full time position working 40 hours per week over 5 days.
• Shift patterns vary and candidates must be able to work mornings, evenings, weekends and bank holidays.

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £41,500 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub, providing all in one subscriptions for gyms, fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

We look forward to receiving your application!