Room Service Coordinator - Full Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Four Seasons Hotel Seattle is looking for a Room Service Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Coordinator will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the In-Room Dining Manager. 

Key Elements of the Job

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
• Properly and accurately close amenity and guest checks; record guest charges and gratuities 
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Compile, coordinate and reconcile amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion and billed accurately thereafter
• Ensure all BEO’s and pre-orders are communicated with staff and kitchen
• Collaborate with Room Service Servers to ensure guest requests, amenities, private bar refills are all prioritized and completed

Preferred Qualifications and Skills

• Previous exposure to Hotel Operating Systems (Opera, Micros POS and HotSOS systems preferred)
• Previous experience in office/event coordination or relatable experience
• Strong communication and multi-tasking
• Ability to smoothly navigate between engaging guests and handling complex administrative tasks
• Food Handler’s Permit and Mixologist Permit

Benefits Include:

• Compensation: $22.95/hour (plus service charge/gratuities percentage)
• 13 Days Paid Time Off + 10 Paid Holidays/year
• Medical/Dental/Vision Insurance  
• 401K Retirement savings plan, plus employer match program  
• Complimentary Room nights and discounted rates   
• Complimentary meals in our employee cafeteria
• Employee Assistance Program  
• Investment in your Wellbeing  
• Paid Parental Leave & Short-Term Disability
• Life Insurance  
• Bereavement & Jury Duty Pay
• FMLA; Personal & Medical Leave options
• Training programs; Tuition reimbursement  
• Growth & Development opportunities 

Schedule:

• Full-time
• PM Availability required
• Holidays / Weekends Availability required

U.S. work authorization is required for this position.

Learn more about our property by visiting: http://www.fourseasons.com/seattle

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf