Room Attendant

     Key Duties and Responsibilities 

• Reports for work punctually at scheduled time and in accordance with dress code and appearance standards. 

• Ensures that all tasks are performed to company standards. 

• Cleans and stocks personal maid cart for efficient daily operation.  Restocks as necessary. 

• Cleans ashtrays on terrace and straightens guest clothing and belongings.  Returns lamp to closet. 

• Changes bed linen and places pillows and bedspread on bed.  Checks condition of spread and cushions.  Dirty bed linen and bedside mats are placed in maid cart. 

• Dusts and cleans all furniture, tables, and lampshades. 

• Cleans closet shelves, rod, and safe.  Dusts hangers and luggage rack.  Checks closet amenities including iron and ironing board.  Replace all closet amenities. 

• Cleans all drinking glasses and trays and return them to their respective location.  Inspects ice tray set-up, cleans, and replaces as necessary. 

• Straightens guest clothing and belongings, hanging up clothing in closet as necessary.  Guest slippers and shoes are placed in closet. 

• Empties trash into maid cart as necessary. 

• Cleans bathroom.  Scrubs tile, wipes shower curtain, marble, vanity, fixtures, and baseboards.  Mops floor. 

• Places terry and linen in bathroom.  Arranges guest/hotel toiletries on toiletry mat.  Informs office when robes need replacing.  

• Replace/replenish used hotel toiletries/amenities/drawer liners and bath cupboard linens.   

• Ensure that all printed collateral is replenished as needed. 

• Cleans picture frames. 

• Ensures baseboards in rooms are properly cleaned at all times. 

• Pulls furniture in rooms and vacuums behind them. 

• Removes soiled shower curtains and hangs after cleaning. 

• Removes cobwebs in rooms and mop patios. 

• Vacuums in all day service and arrival rooms 

• Cleans sliding doors and tracks along with windows in guestrooms. 

• Sweeps and mops hallways in front of guestrooms. 

• Dusts and cleans all mirrors, high areas in rooms and doorframes. Dusts and cleans phone, phone cord. Checks all lights and cleans electrical cords.  Reports any problems to in-room maintenance personnel and/or supervisor for prompt repair.  

• Has mattresses turned by houseman as may be scheduled. 

• Has flowers and potpourri changed by supervisors when needed. 

• Breaks-down, cleans and stores maid cart at the end of shift 

• Ensures that all equipment used by the maid is properly functioning, ensuring that all malfunctions are reported to supervisor in a short period of time. 

• Attends training when requested during working hours, to ensure proper skills necessary to perform duties. 

• Has a sound knowledge of all hotel facilities and services. 

• Maintains a high standard of conduct and good working relationship with all staff and other departments.  

• Performs all reasonable duties requested by management. 

General 

• Provide courteous and professional service at all times. 

• Report for duty punctually wearing the correct uniform and name badge at all times. 

• Ensures the working area is kept clean at all times. 

• Ensures a complete understanding of, and adhere to the policies within the Employee’s Handbook. 

• Maintain a high standard of personal appearance and hygiene at all times. 

• Attends training when requested, to ensure proper skills necessary to perform duties. 

• Ensures that all equipment is properly functioning within the department, ensuring that all malfunctions are reported to your supervisor in a short period of time. 

• Attend meetings as requested. 

• Maintain a sound knowledge of the Company’s facilities and related services. 

• Adheres to the policies, procedures, condition and regulations as set out in the Company’s Employee Handbook. 

• Adheres to company’s fire and safety procedures.