Risk Operations Technician

Salary to be commensurate with experience

The hiring range for this position is $20.04 - $25.05/hourly

This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate will work up to 40 hours per week.  The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays. 

The deadline to submit applications is February 15, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

OVERVIEW OF JOB 

The Risk Operations Technician coordinates financial processes, insurance and claims information, claims set-up, and technical assistance for the Risk Management Division of the Finance Department. 

PRIMARY DUTIES & RESPONSIBILITIES 

• Processes payment of invoices 

• Prepares, reviews, and processes financial and expense reports 

• Manages existing contracts and open purchase orders for professional services 

• Assists the Senior Risk Manager with overseeing and tracking budget expenditures 

• Functions as the division’s liaison with Information Technology and the vendor for database training, projects, and upgrades 

• Obtains and reviews police reports, court documents, and reports from management, city employees, outside agencies, and the general public 

• Assists the Multi-Line Claims Adjusters in analyzing property damage claims for potential subrogation and restitution collections 

• Coordinates record management for the division 

• Updates and maintains the department’s policy and procedures manual, including drafting new provisions as business needs change 

• Performs clerical duties as needed 

• Performs additional duties as assigned. 

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. 

Education:   

• Associates Degree in related field required 

Experience:   

• A minimum of 2 years related experience working as an Administrative Assistant in an Insurance or Risk Management office.   

• Candidate must be proficient in using computer programs such as Microsoft Office.   

Preferred Qualifications:  

• Bachelor’s Degree or higher preferred in risk management, business, insurance, public administration or related field.   

• Experience with insurance claims, financial management, or other related experience is preferred.   

• Familiarity with workers’ compensation laws and with the Governmental Immunity Act are a plus but not required.   

• Fluency in Spanish is a plus but not required.  

Licenses and Certification Preferred: 

• Colorado Notary Certificate a plus but not required 

Knowledge: 

• Understands simple insurance concepts such as certificates of insurance, declarations pages, schedules of values and timelines for filing claims 

• Able to evaluate events/activities for potential risk exposures 

Skills:   

• Proficient in Microsoft Office Suite, including Power Point and Excel.  

• Speaks, writes, and communicates effectively 

• Capable of performing simple math calculations, such as calculating percentages, averages, etc. 

• Thinks critically and exercises independent judgment with minimal supervision 

Abilities:   

• Establishes and maintains cooperative working relationships with employees, citizens, and Insurance Agents and Brokers 

• Understands financial processes 

• Communicates effectively both verbally and in writing 

• Demonstrates a high level of customer service to both internal and external customers 

• Maintains confidentiality and acts in a professional manner 

• Capable of organizing, prioritizing and managing multiple projects for completion in a timely manner. 

• Ability to learn new software programs easily. Demonstrates initiative and creativity in solving problems 

WORKING CONDITIONS 

Essential Personnel:   

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. 

Physical Demands: 

• Primarily sedentary but some physical work requiring the ability to lift a maximum of 10 pounds 

• Occasional lifting, carrying, walking and standing 

• Frequent hand/eye coordination to operate office equipment 

• Vision for reading, recording and interpreting information 

• Frequent speech communication and hearing to maintain communication with employees and citizens. 

Work Environment: 

• Works primarily in clean, comfortable environment. 

Equipment Used: 

• Frequently uses standard office equipment including computers, calculators and copy/fax machines 

• Frequently answers telephone calls.