Risk Management Office | Manager

A career within the Risk Management Office will provide you with the opportunity to contribute to both the operational effectiveness of the CRO Office and the Firm's enterprise risk management objectives. This is a hybrid role: approximately 50% of your time will be dedicated to people management, operational leadership, and strategic support functions (as a core people manager within the offshore team), and 50% will focus on enterprise risk management activities, including risk reporting, ERM monitoring and documentation, and supporting the Chief of Staff on risk-related deliverables. This role operates from an offshore/Acceleration Center location. 

RESPONSIBILITIES 

PART A — People Manager Responsibilities (~50%) 

People Leadership 

• Enabling the success of the One Firm Risk offshore team in supporting their employee life cycle. 

• Alongside the functional teams, help recruit and onboard the right-skilled resources to achieve results, profitability, and business plan objectives. 

• Work with the management team to set clear objectives for team members based on capacity and specialization; managing performance through career discussions, feedback, and timely conversations. 

• Identify, develop, reward, and train resources with the right skills to develop a high-performing team. 

• Serve as a liaison across sites (onshore and Acceleration Centers) to collaborate, coordinate with counterparts to help translate unique cultural and other local needs and help address any challenges and opportunities. 

• Work across the team and across the function to create the right synergies between team members and the right work environment by adhering to all policies, procedures, and guidelines where colleagues can thrive. 

Operational Leadership 

• Support the onboarding process to ensure new employees are effectively integrated into OFR group. 

• Coordinate with various functional areas to ensure all necessary resources and training are provided. 

• Monitor the progress of new hires during their onboarding period and provide support as needed. 

• Stay close to the day-to-day activities of the team, ensuring that business as usual operations are managed and performing efficiently and effectively; working closely with the onshore functional manager of the employees. 

• Be the primary point of contact for staff escalations and resolve issues with the support of relevant stakeholders. 

• Work with OFR leadership, AC Operations, and local AC and functional teams to establish quantitative and qualitative metrics, guidelines, and standards by which the team's operational efficiency and effectiveness can be evaluated. 

• Monitor and oversee KPIs and facilitate opportunities to improve consistency. 

• Facilitate and improve operational excellence through process improvement, simplification, and the use of automation and technology. 

Strategic Thought Leadership 

• Support the agreed strategy across OFR. 

• Alongside the Chief of Staff, support the RMO team in the strategic planning process. 

• Act as a trusted advisor to the AC Operations team, other business leaders, and relevant stakeholders. 

• Support the evaluation and recommend measurement criteria to monitor the performance of established strategies consistently; identify inefficiencies and develop actionable solutions. 

• Support the use of strategy planning tools and methodologies to enhance stakeholder satisfaction. 

PART B — Enterprise Risk Management & CRO Office Support Responsibilities (~50%) 

Enterprise Risk Management (ERM) 

• Support the design, implementation, and continuous improvement of the Enterprise Risk Management framework, including risk identification, assessment, measurement, and mitigation processes. 

• Track and monitor enterprise-wide risk exposures across key risk categories. 

• Maintain and update the enterprise risk register, risk appetite statements, key risk indicators (KRIs), and risk heat maps on an ongoing basis. 

• Coordinate risk assessment cycles (quarterly, annual) and ensure timely documentation of risk findings, action plans, and remediation tracking. 

• Support the integration of risk management considerations into strategic planning, business initiatives, and decision-making processes. 

Leadership & Board Reporting 

• Help prepare, consolidate, and quality assure risk reports for senior leadership, executive committees, and Risk Committees. 

• Develop executive summaries and presentation materials that communicate risk posture, trends, and emerging threats in a clear and actionable manner. 

• Support the Chief of Staff in preparing briefing materials, talking points, and risk updates for the CRO's engagements with internal and external stakeholders. 

• Ensure reporting is consistent, accurate, and aligned with governance requirements and regulatory expectations. 

CRO Office Supportive Functions 

• Serve as a key operational support resource for the RMO, assisting the Chief of Staff with day-to-day coordination, priority management, and cross-functional initiatives. 

• Support the planning, tracking, and documentation of RMO strategic priorities, projects, and key deliverables. 

• Coordinate across risk functions to ensure alignment and information flow. 

• Assist in the preparation and follow-up of governance meetings, risk committees, and leadership forums, including agenda management, minutes, and action item tracking. 

• Manage documentation repositories, ensuring proper version control, archival, and accessibility of risk policies, procedures, and frameworks. 

• Support monitoring activities to ensure risk policies and procedures remain current and adhered to across the organization. 

SKILLS & QUALIFICATIONS 

Education / Qualifications 

• Postgraduate or Graduate degree in Risk Management, Finance, Business Administration, or a related field. 

Knowledge & Skill Requirements 

• 3 to 5 years of relevant experience.

• Demonstrated experience working in large and diverse service delivery teams across a large multinational services organization. 

• Understanding of ERM frameworks and risk reporting best practices. 

• Experience preparing executive-level and Board-level reports and presentations in a concise and impactful way. 

• Strategic thinking and ability to connect risk insights to business strategy. 

• Demonstrated experience using AI tools and leveraging technology for efficiency. 

• Ability to work independently and operate in a dynamic, multicultural environment. 

• Solutions-focused mindset and operational excellence orientation. 

• Demonstrated experience managing multiple stakeholders. 

• Strong project management and communication skills. 

Preferred Skills 

• 5 to 7 years of relevant experience. 

• Experience in a highly regulated environment. 

• Familiarity with data analytics platforms and Microsoft Office Suite. 

• Advanced English proficiency. 

• Strong organizational skills and attention to detail. 

PwC Professional Skills & Responsibilities for this Management Level 

• Develop new skills outside of comfort zone. 

• Resolve issues preventing team effectiveness. 

• Coach others and encourage ownership of development. 

• Analyze complex ideas and build meaningful recommendations. 

• Use data and insights for risk-based decision-making. 

• Manage multiple viewpoints to build consensus. 

Additional application instructions

• Understand the importance of have a correct information management

• Knowledge of Information Security and Data Protection

• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.