Why Join Us:
Responsibilities:
This position works to minimize risk by monitoring daily transaction exceptions to approved account parameters on credit card processing activity, maintain departmental spreadsheets, update online systems with account status, and contact customers to review company policies and procedures.
Review/request additional information to decision daily audits to determine if merchant processing activity is an acceptable risk to First American Payment Systems.
Monitor/process daily releases of funds via suspense system on accounts where processing exception and/or documentation received represent an acceptable risk to First American.
Maintain departmental spreadsheets of data for reporting purposes. These reports include: Audit Log-Monthly summary of all accounts that were investigated. Member Alert to Control High-Risk Merchants (Formerly TMF)
Monthly update of merchant matches and placements on Terminated Merchant File.
Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation
Basic Qualifications:
HS/GED and 2 years of related experience
Must be 18 years of age or older
Customer Service Experience
Has ability to work with mathematical concepts such as probability and statistical inference.
Competently analyzes and prioritizes information to make appropriate recommendations.
Committed to meeting quality standards.
Can be trusted to keep sensitive information secure
Preferred Qualifications:
Associates and 0 years
Card issuer or merchant acquirer experience is preferred
Ensures that the customer receives a superior product or service
Listens attentively and responds effectively to customer complaints
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.