Renewal Operations Manager
At Intapp, the Renewal Operations Manager plays a key role in sustaining and growing our recurring revenue base by overseeing the customer commercial renewal process. Renewals is an integral step to enabling Intapp’s best in class 120% NRR. You will lead processes to support the end-to-end renewals lifecycle in a fast-growing vertical SaaS environment and work cross-functionally with teams across Strategy, Sales, Customer Success, Legal, and Finance to optimize outcomes, improve retention, and support predictable revenue growth.
This role is ideal if you are a data-driven professional who wants to drive operational excellence and process improvements, and bring your commercial acumen to improve company-wide renewal outcomes. You will work in a dynamic environment and have the opportunity to build scalable processes that drive customer satisfaction and business success.
What You will Do:
· Manage the renewal pipeline: Oversee the complete renewals lifecycle, including forecasting, pipeline management, and manage overall inventory of renewals.
· Analyze data and forecast outcomes: Evaluate customer data to identify risks, opportunities, and trends, and use insights to improve retention and forecast accuracy.
· Facilitate restructuring and negotiation of renewals: Lead internal and client-facing communications to structure deals that align with company goals and policies.
· Analyze and drive resolution of Complex Client Account Issues: review and work cross functionally to resolve a variety of complex client account issues.
· Drive process improvements: Design and implement scalable, data-informed processes that enhance operational efficiency and strengthen customer relationships, while supporting processes to run the operation.
· Collaborate cross-functionally: Partner with Sales, Customer Success, Legal, and Finance, and IT to ensure a smooth, aligned renewal process that meets customer and business needs.
What you will need:
· 5+ years of experience in Renewals, Revenue Operations, Business Intelligence, or strategy roles within SaaS or subscription-based environments.
· Proven success managing contract renewals, reviews, and negotiations.
· Proficient in end to end lead to cash technology stack across CRM, CPQ (e.g., Salesforce CPQ), CLM, Billing & Invoices, analytics tools, including Excel and Tableau.
· Ability to effectively engage with enterprise sellers and sales leaders.
· Strong analytical and reporting skills with the ability to turn complex data into actionable insights.
· Excellent communication and presentation abilities; skilled at translating data for diverse audiences and ability to influence and lead collaboratively.
· Highly focused, with an ability to multi-task in a fast-past environment.
· Ability to quickly assess issues and work cross-functionally to resolve.
What you’ll gain at Intapp:
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.
Here, you will have the opportunity to:
Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
Enjoy Where You Work: Thrive in a flexible, remote-friendly environment that connects you with a diverse, global team. Collaborate across time zones and regions while building strong relationships and contributing to shared goals. Whether you’re working from home or connecting virtually, you’ll experience a culture of inclusion, teamwork, and innovation.
Support What Matters Most: Our comprehensive wellness and flexible time-off programs and benefits are designed to care for you and your family. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.