Revenue Associate Supervisor

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

This person adheres to quality and service standards and helps businesses accomplish its goals. This person helps with training employees, developing and implementing business strategies, and performs a variety of other tasks to ensure the business is thriving.

This person plays a role in supporting data integrity, compliance with procedures, and accurate financial operations while overseeing the team’s day-to-day operations in coordination with revenue department leadership. This person will be responsible for regularly reporting on the team’s progress in meetings or through regular email contact or reports.

Job Description

Essential Duties and Responsibilities:

• Oversee and guide a team within the Revenue Department
• Training, coaching, and guiding employees; providing helpful and timely feedback
• Ensure team members follow company and department policies and procedures
• Monitor teams work to ensure targets are on track and can be met within the set timelines
• Responsible for ensuring team continually meets or exceeds service level agreements (SLAs) and month end close timelines
• Cleary state expectations and objects with team members; ensure all understand the mission and expected targets to be met
• Encourage and develop collaborative thinking and self-sufficient workflow processes

• Contribute to the development and documentation of policies and procedures
• Support in resolving conflicts or complaints from customers and employees
• Other duties to the overall success of the department and business

Qualifications

• Bachelor’s degree in Management or related field, or in lieu of experience
• 3+ years’ direct supervision experience

• Intermediate proficiency with Excel

• Excellent communication, interpersonal, leadership, and conflict resolution skills
• Ability to analyze processes and information, provide effective solutions
• Detail oriented and organized with time and project management skills
• General accounting knowledge, SOX compliance experience preferred

 

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

 

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.

 

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

 

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.