Role Overview
We are seeking an experienced and dynamic Retail Sales Manager to lead ResMed’s retail operations across New Zealand. This role is pivotal in driving operational excellence, developing high-performing teams, and maximizing in-store opportunities to deliver exceptional customer experiences. You will oversee all eight ResMed stores, ensuring consistent standards, strong leadership, and optimal performance across the network.
Key Responsibilities
Operational Leadership:
Manage day-to-day operations across eight retail sites.
Ensure consistent branding, presentation, and compliance with ResMed standards.
Identify and implement process improvements to enhance efficiency and customer experience.
Team Development & Performance:
Lead, mentor, and coach team leaders (store managers) to achieve sales and service targets.
Drive a culture of accountability, engagement, and continuous improvement.
Manage recruitment, onboarding, and training for retail staff.
Provide regular feedback and performance management to build capability and career growth.
Customer Experience & In-Store Opportunities:
Foster a customer-first culture focused on delivering exceptional service.
Maximize appointment slots and explore extended trading hours to increase productivity.
Collaborate with team leaders to implement strategies that enhance in-store performance.
Collaboration & Stakeholder Engagement:
Work closely with cross-functional teams and other retail leaders to share best practices.
Build strong relationships with allied health professionals (GPs, sleep specialists) to support customer care.
What We’re Looking For
A dynamic retail leader with proven multi-site management experience.
Skilled in building and developing high-performing teams.
Strong operational focus with a track record in process improvement.
Sales-driven mindset with expertise in KPIs and performance metrics.
Quick learner with the ability to grasp clinical concepts.
Highly adaptable and ready to embrace change in a fast-growing business.
Exceptional communication skills, both written and verbal.
Hands-on leader, present in-store, and willing to travel regularly across New Zealand.
Tech-savvy with proficiency in retail systems.
Healthcare experience is a plus, but not essential.
What’s in it for you
Competitive salary and performance incentives.
Professional development and leadership training opportunities.
Be part of a global organization with a strong growth trajectory.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.