Retail Operations Manager

About Us 

Founded in 1994, International Money Express (NASDAQ: IMXI) is a leading omnichannel provider of money transfer services that applies leading proprietary technology enabling consumers to send money from the United States and Canada to 16 countries in Latin America, including Mexico and Guatemala, eight countries in Africa, and two countries in Asia. Intermex provides the digital movement of money through a network of more than 9,000 agent retailers and payer locations in the United States and Canada, Company-operated stores, digitally online through a mobile app, and the Company’s website. Transactions are executed and paid through thousands of retail and bank locations in Latin America, Africa, and Asia. Intermex is headquartered in Miami, Florida, with international offices in Puebla, Mexico, and Guatemala City, Guatemala. Intermex continues its four-year track record of exceptional earnings growth as a global public company and premium provider of money transfer services, with our customers coming first and being at the heart of what we do. 

You Will 

With an average YOY growth of 20% of money transfer services, as a Corporate Store Supervisor, you will oversee the operations and performance of 13+ Intermex Corporate stores across the United States, and manage a team of 29+ Sales Associates. Also, you will lead all areas of the stores operations including sales generation, loss prevention, employee development, training, and maintaining performance standards 

• Responsible for overseeing the operation/sales of assigned stores.  
• In charge for the daily follow up of wires and complementary products sales in the assigned stores. 
• In charge of coordinating, implement and follow up marketing promotions and events in the assigned stores. 
• P&L experience. 
• Coordinate weekly/monthly work schedules for the assigned team of Store Sales Associate. 
• Responsible for the proper coordination and execution of the training of new hires assigned. 
• Prepare and present performance evaluations on an annual basis for each Store Sales Associate assigned. 
• 30% traveling required for store visits. 
• Travel to visit/take over stores when necessary. 
• In charge of monitoring and coordinating daily exchange rate to our consumers based on market conditions. 
• General office working conditions, schedule may change as required to meet company demands. 
• You may be asked to perform other instructions and duties as needed 

  

Schedule Parameters 

• Hybrid Work Schedule 
• Full-Time 
• Schedule Monday to Friday from 9:00am to 6:00pm and availability during the weekends and holidays.  

You Have 

• Two or four-year college degree, with emphasis in business administration or related field 
• Experience managing personnel in Retail, Finance, and/or Operations towards bringing sales revenue. 
• Minimum four  years’ experience in retail/business administration 
• Capacity to demonstrate proficient problem solving skills and multi-tasking skills 
• Tech-savvy, with proficiency in Microsoft Office (Outlook, Word, and Excel) and in relevant computer applications 
• Bilingual: Excellent written and oral communication skills in Spanish and English. 

Our Perks 

• Competitive base salary plus uncapped on-target sales commissions. 
• Business casual dress code and paid time off. 
• Free Employee Dental and Vision benefits. 
• Medical benefits and 401K plan available. 
• Employee Discounted Marketplace. 
• We celebrate successes and reward our people for their hard work every day. 
• We promote from within. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. You choose where you want to go; we help you get there.   

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Intermex Wire Transfer, LLC is proud to be an Equal Opportunity workplace.

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