Retail Operations Coordinator

Job Summary: 

Ruggable is seeking a Retail Operations Coordinator to join our Project Delivery team. This individual will play a key role in supporting the execution of wholesale partnerships, ensuring smooth and efficient delivery of products to our growing network of wholesale partners. As we continue to expand our wholesale business, this position is critical in helping us meet the unique requirements of each partner, while ensuring that our operational processes remain streamlined, compliant, and effective.

What You’ll Do:

• Wholesale Partner Support: Collaborate closely with the Wholesale Delivery manager to understand and fulfill specific Wholesale partnership needs, ensuring all product, packaging, labeling, and compliance requirements are met
• Packaging Oversight: Support the creation and testing of customized packaging solutions for each wholesale partner, ensuring that packaging meets quality standards, is cost-effective, and is ready for mass production
• Logistics and Shipping Coordination: Oversee the accurate shipment of products to wholesale partners, ensuring that orders are processed on time, meet specific requirements, and comply with any shipping or regulatory standards. This may include the preparation of correct labels, documentation, and certifications
• Process Improvement & Standardization: Work closely with Operations teams to identify and implement improvements to existing processes, ensuring efficiency and scalability as the wholesale business grows
• Project Management: Manage multiple projects simultaneously, maintaining strong organization and clear communication with all teams involved. Ensure that all timelines are met and quality standards are upheld

What You’ll Need to Have:

Required:

• Ops Experience: At least 2-3 years of experience in a logistics, operations, or supply chain role, preferably in a wholesale or distribution environment. Experience with product packaging, shipping, and/or wholesale partnerships is preferred
• Retail Delivery Experience: At least 2-3 years of retail delivery experience, overseeing or contributing to processing B2B orders. Experience with wholesale or distribution environments and familiarity with packaging, shipping, and compliance
• Strong Organizational Skills: Must be able to manage multiple tasks at once, prioritize effectively, and stay detail-oriented in a fast-paced environment
• Problem-Solving: Ability to identify issues in the manufacturing or fulfillment process and find effective, timely solutions
• Hands-On Approach: Comfortable with both strategic thinking and physical support, including potential travel to facilities for hands-on involvement in operations
• Team Collaboration: Strong interpersonal skills and the ability to work collaboratively with multiple manufacturing teams & cross-functional partners, ensuring smooth communication and efficient problem-solving
• This role can be based in Los Angeles, CA, Bedford Park, IL, or Charlotte NC

Compensation:

• $65,000 - $75,000 per year base salary
• An annual bonus percentage that varies based on level of role
• Employer matching (up to 3% of base salary) for company sponsored 401K plan