Resource Management Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

A Resource Management Specialist works in a hybrid environment, combining analytical work with collaboration. Reporting directly to the Regional Lifecycle Services Operations Manager, you will maintain the accuracy and reliability of PSA schedules. You will review bookings up to 90 days ahead and resolves conflicts or missing assignments within the same-day SLA.

You will monitor the resource-request queue daily—triaging incoming requests, clearing upcoming items, coordinating approvals, and ensuring adherence to response expectation. You will maintain high-quality schedule data, update important metadata, support visibility dashboards, and strengthen best-practice scheduling standards across the organization.

Throughout the day, you will provide first-line support to assigners and field service partners, lead scheduling huddles, and contribute to benefits-realization tracking through Goal and BRM log updates. You will perform the final end-of-day review and address all staffing requests and ensure that we have an accurate, up-to-date resource plan.

You will report to the NA Regional Operations Manager have a hybrid schedule working in Cambridge, ON or any one of Rockwell's business locations in Canada.

Your Responsibilities:

• Manage PSA schedule governance by conducting daily health checks, resolving conflicts, enforcing data guardrails, and ensuring a reliable 90-day forward view.
• Oversee resource request operations by triaging all incoming requests within a 5-business-hour SLA, eliminating past-due items, and supporting field personnel and assigners.
• Ensure data quality and operational visibility through accurate metadata management, Power BI dashboard curation, KPI validation, and time-tracking oversight.
• Drive operational enablement by leading scheduling huddles, maintaining SOPs and training materials, recommending system enhancements, and championing continuous process improvement.
• Monitor and report performance outcomes by owning bi-weekly KPI reporting, maintaining the BRM log, and contributing to measurable improvements in schedule accuracy, request backlog, and field trust scores.

The Essentials - You Will Have:

• High School Diploma
• Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future for this job opening.

The Preferred - You Might Also Have:

• A Bachelor's Degree and 5+ years relevant work experience
• Working knowledge of the following tools: Professional Services Application (PSA), MS Office, Outlook, Teams, PowerBI, PowerApp, and Robotic Process Automation
• Hands-on experience in Professional Services Automation System
• Experience data hygiene (clean metadata for work type, effort, location).
• Experience creating technology requirement documents
• Habit of tracking goals and maintaining a simple Benefits Realization / BRM log to show impact over time.
• Background working with same-day or intraday service level agreements for conflict resolution
• Familiarity with SOPs and leading recurring huddles/standups to guide adherence and unblock scheduling issues.
• Experience leading focused and productive discussions, ensuring that you hear all voices, make decisions, and manage conflicts.
• Enforcement of SOPs and timelines.
• Process discipline with willingness to iterate SOPs based on data.
• Change enablement: strengthen best practices without creating friction.

What We Offer:

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

For this role, the Base Salary Compensation is from$71,200.00- $106,800.00 with an annual target bonus of 4% of base salary. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This posting is for a newly created position within our organization.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.