The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Step into a coveted leadership role at Bellagio as our Resort Operations Manager. In this position, you’ll partner closely with the Senior Hotel Manager to guide and inspire the Front Desk team, ensuring every guest interaction reflects the exceptional standards of MGM Resorts. You’ll also take the lead in driving hotel performance—balancing operational excellence with financial goals, managing labor, and fostering a culture of service that goes above and beyond. Most importantly, you’ll play a key role in shaping unforgettable guest experiences, creating WOW moments that our guests will carry with them long after their stay.
THE DAY TO DAY:
Collaborates with the Senior Hotel Operations Manager to execute strategic initiatives from Hotel Strategy CoE.
Oversees all Front Desk, Lobby Experience, and Guest Services operations.
Assists in developing and implementing policies, procedures, training programs, manuals, schedules, and labor targets for Front Office operations.
Accountable for achieving operational and financial performance goals.
Leads the recruitment, hiring, and onboarding for all Front Office positions, including Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers.
Drives employee engagement and mentorship through coaching, training, recognition, and development initiatives.
Provides leadership to elevate the guest experience across Front Office operations, aligned with company service standards.
Focuses on enhancing the experience for MGM Rewards Gold+ guests through targeted strategies.
Participates in training, supervising, counseling, and coaching Front Office staff to ensure efficient, high-quality service delivery.
THE IDEAL CANDIDATE:
Bachelor's Degree preferred
2+ Years of Prior Relevant Experience in Hotel Operations such as a Hotel Operations Manager, Front Desk, VIP Services, or Guest Services required
2+ Year of Leadership experience highly preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12304
Are you ready to JOIN THE SHOW? Apply today!