Residential Outbound Sales and First Impression Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

This engaging and dynamic job requires excellent communication skills and a passion for sales and in-person customer support. Your primary objective as a Residential Outbound Sales and First Impression Specialist is to assist customers coming into the storefront, which will require a deep understanding of our plans and processes to assist new and existing customers. You’ll also be expected to make outbound lead sales calls to gain new customers. Don’t worry! We’ll train you! This understanding will enable you to tailor each conversation to suit each customer's unique requirements and ensure their exceptional experience.

Your day-to-day activities will involve helping walk-in customers and making outbound sales calls while actively listening and proactively addressing any concerns they may have. Maintaining a friendly and professional demeanor throughout the conversation is crucial, establishing rapport with customers to build trust and walk them through signing up with ALLO Fiber.

Furthermore, your success in this role will rely on your ability to meet or exceed your outbound sales targets with opportunities from various sources. This requires a proactive mindset, effective time management, and strong negotiation skills. Additionally, you'll often collaborate with several other teams within the company to assist our customers. You’ll be sharing best practices and participating in ongoing training sessions to sharpen your product knowledge and sales acumen.

In this fast-paced environment, adaptability and resilience are essential. At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. Having a positive attitude and a genuine belief in the value of our products, you'll contribute to the growth and success of ALLO!

If that’s you, we want to talk to you!

Commission is paid on a per-sale basis, with payments issued every two weeks with your regular paycheck.

RESPONSIBILITIES:

• Be a friendly face and voice in our storefront and over the phone by educating potential customers on the benefits of fiber optics and ALLO. 

• Provide exceptional customer service to existing customers in payments, bill inquiries, service issues, handling equipment returns, and completing general office duties as assigned. 

• Being resourceful  

• Match our services and products to the customers’ needs by displaying excellent listening skills. 

• Submit sales through ALLO’s website and schedule installations. 

• Document, track, and call leads through our LeadAgent CRM and other various lists. 

• You’ll learn the ins and outs of our customer service system (NISC) and help where needed. 

• Being flexible with what’s needed (which changes daily). 

EDUCATION/EXPERIENCE:

• High School diploma or equivalent 

SKILLS / KNOWLEDGE / ABILITIES:

• Bilingual in Spanish is highly preferred 

• Exceptional customer service to all walk-in customers and prospective customers 

• Knowledge of the benefits of ALLO products: Internet, TV, and Phone. 

• Attention to detail with strong organizational skills and time management 

• Ability to learn and grasp new concepts on the job with a willingness to learn 

• Good communication and customer service skills 

• Availability to occasionally work evenings and weekends for local events 

• Ability to logically work through challenges 

• Self-starter who takes initiative and can stay focused on a project through to completion 

• Passion for people and putting our customers first 

REQUIREMENTS:

• Remain stationery for extended periods 

• Remain upright on feet for extended periods 

• Ability to communicate information   

• Ability to operate a computer  

• Possess/Maintain a valid Driver’s License  

• Raise objects up to 25 lbs 

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.
• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

 

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.