Waste Connections is looking for an experienced Dispatcher to join the team at our hauling location in Charlotte, NC.
DUTIES AND RESPONSIBILITIES:
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
- Assisting driver(s) when a pickup or delivery is in question before servicing.
- Scheduling and dispatching work to various employees and departments throughout the day.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency.
- Assist in covering other lines of business when needed.
- Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers.
- Coordinating missed pickups and emergency pickups.
- Responding to internal and external customers in a timely manner.
- Maintain appropriate disposal log.
- Other job-related duties as assigned.
JOB REQUIREMENTS:
- High school diploma or equivalent preferred.
- 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
- Excellent organization and communication skills, both orally and written.
- Ability to multitask.
- Experience with Microsoft Word, Excel and Outlook
- Bilingual English/Spanish strongly preferred
- Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.
Apply today and Connect with Your Future!
We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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