Reservations Supervisor

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Aven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

Reservations Supervisor

A Reservations Supervisor oversees the daily operations of the call center Reservations Agents, ensuring efficient booking procedures, high customer service standards (Forbes QA Standards), and maximum revenue. They train, develop, schedule, and motivate staff while resolving complex guest inquiries.

Core Responsibilities

• Team Leadership: Supervises, coaches, and trains reservation agents to meet performance goals and company standards.
• Customer Service: Handles escalated guest concerns, special requests, and ensures a positive, efficient booking experience.
• Reporting: Prepares daily/weekly reports on agent performance
• Coaching Sessions: Meets with staff weekly to go over strengths and opportunities and ensure Forbes Quality Standards and performance metrics are being met.

Key Qualifications

• Experience: Usually requires 2+ years of experience in a supervisory role or similar.
• Skills: Strong communication, coaching, leadership, and analytical skills.
• System Knowledge: Proficiency in computer general applications.
• Education: High school diploma or equivalent is required; a degree in hospitality is a plus.
• Typical Tasks
• Coaching and developing Reservations Agents to high performance in Forbes Quality Assurance
• Conduct performance reviews and coaching/training sessions.
• Reviewing daily performance and handling detailed reservations related issues.
• Communicating with staff as well as the management team.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.