About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.About the role:
As a Reservations Agent, you will be the first point of contact for many of our guests. You play a key role in creating memorable experiences by providing accurate information, personalized service, and seamless booking support that reflects the Four Seasons standard of luxury and care.
What you will do:
Handle guest reservations via phone, email, and online channels in a professional and courteous manner
Provide detailed information about room types, rates, packages, and hotel amenities
Identify guest preferences and personalize reservations whenever possible
Accurately enter and maintain reservation details in the system
Upsell rooms, packages, and services while enhancing the guest experience
Collaborate with other departments to ensure guest needs are met
Resolve guest inquiries or concerns with efficiency and empathy
What you bring:
Strong communication and customer service skills
A passion for hospitality and delivering luxury service
Attention to detail and strong organizational skills
Ability to work in a fast-paced environment
Comfort using reservation systems and basic computer applications
Previous experience in hospitality, reservations, or customer service (preferred)
What we offer:
Energizing Employee Culture where you are encouraged to be your true self!
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates