At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a detail-oriented and proactive Billing Representative to join our Account-to-Cash (A2C) Billing team. In this role, you will be responsible for generating, reviewing, and submitting accurate invoices to clients while resolving complex billing discrepancies to ensure smooth financial operations. You will join a dedicated team focused on maintaining high-quality service delivery and optimizing the customer billing experience.
In this role, you will:
Responsibility 1: Manage the full billing lifecycle by accurately generating and submitting customer invoices for diverse services—including storage, shredding, and digital solutions—ensuring all billing reflects specific contract terms and service consumption.
Responsibility 2: Collaborate with internal stakeholders across Sales, Customer Care, and Operations to investigate and resolve billing queries and disputes promptly, facilitating timely payments and process improvements.
Responsibility 3: Ensure strict compliance with organizational standards, including Sarbanes-Oxley (SOX) controls and internal audit requirements, while maintaining accurate customer master data and Standard Operating Procedures (SOPs).
The ideal candidate will have:
Minimum of 2 years of professional experience in any component of the Order-to-Cash process.
Strong technical knowledge of Enterprise Resource Planning (ERP) platforms—such as Oracle, Salesforce, or SKP—and advanced proficiency in Google Sheets, including VLOOKUPs and data validation.
Proven ability in analytical problem-solving and stakeholder management, with a high degree of integrity and the capacity to manage high-volume data with extreme accuracy.
A Bachelor’s degree in a relevant field (preferred) and a solid understanding of financial audit practices.