Reporting/Insights Analyst

Job Title:

Reporting/Insights Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Fountain Valley, CA  (5 days - Onsite)

Position Overview:

We are seeking a proactive, storytelling‑driven Reporting & Insights Analyst who can own insights end‑to‑end, from data extraction to executive‑ready narratives. This role goes beyond reporting: you will shape how the organization understands customer voice and influence strategic decisions at the highest levels.

You’ll thrive here if you’re a self‑starter who enjoys building structure, owning processes, and driving innovation in a fast‑paced and evolving tech landscape.

Key Responsibilities:

• Own end‑to‑end insight generation, from data discovery to narrative creation and executive presentation.

• Transform complex data into compelling stories that influence decision-making.

• Identify and drive process improvements, bringing forward innovative solutions that enhance speed, automation, and data quality.

• Take initiative to explore new trends, analytical techniques, and tools that elevate how VOC insights are produced and consumed.

• Operate independently in a fast‑moving environment, managing shifting priorities with a strong sense of ownership.

• Analyze both structured and unstructured data to identify trends, opportunities, and areas for improvement.
• Develop and maintain dashboards and reports using Tableau to monitor business performance and key performance indicators (KPIs).
• Extract, clean, and prepare data for analysis using SQL and Alteryx, ensuring accuracy and consistency.
• Utilize Python for automation, data processing, and advanced analytics.
• Communicate insights from Voice of the Customer (VoC) data, particularly from call center sources, to drive business decisions.
• Collaborate with cross-functional teams to translate business needs into analytical solutions.
• Manage multiple projects effectively in a fast-paced, evolving technological environment.
• This is an on-site role based in Irvine, California, with potential for technical growth as the company transitions to new tech suppliers.

Required Qualifications:

• Bachelor's degree in Data Analytics, Statistics, Computer Science, Business, or a related field.
• 2-4 years of experience in a data analytics or business intelligence role.
• Proficiency in SQL, Python, Tableau, and Alteryx, with an ability to adapt to new technologies as needed.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent organizational skills and the ability to work both independently and collaboratively.
• Strong communication skills, with the ability to effectively present data insights to both technical and non-technical audiences.

Preferred Experience:

• Prior experience in VoC and call center environments, with a deep understanding of related metrics and business processes.
• Familiarity with Salesforce, including report building and data comprehension.
• Experience in strategic storytelling, capable of presenting data insights and actionable plans to executive teams.

The base salary range for this position is $ 38.56 to $45.50 hourly plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is: 04/20/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

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As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#LI-Onsite

#Irvine

#California

Location:

USA Irvine CA

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE