Reporting Administrator I

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

JOB SUMMARY

Are you looking for a fantastic career at Aqua? We have a great opportunity for a Reporting Administrator I! This person will report to our Customer Care Supervisor and is responsible for consumption reporting administrative support, receiving, and responding to various municipalities inquiries in reference to consumption reporting and account status on specific customer accounts.

The position work to support excellent customer service with research and responses to various municipalities’ inquiries received via email to Aqua with a detailed focus on providing specific customer account billing, reading, consumption, and account status information. Includes retrieving files, formatting reports, moving files to specific folders, and emailing the final output to recipient municipalities.

ESSENTIAL DUTIES:

• Acquire competence as required in the reading and interpretation of Aqua’s Customer Information System (CIS) environment including the following applications and data:
  • Banner (CIS)
  • Consumption calculation on service history
  • AMRA Lookup (Meter Reading Interface)
  • Meter Reading and configurations
  • Address search and matching for premises in Banner.
  • GIS Lookup
  • Service History interpretation/communication: Move in- Move out, Meter exchange, Canceled bills, Final bills, Catch up billed usage, dates, and days of service, Days of service.
• Support customer account research and account changes communication to municipalities.
• Work with all tasks and service requirements detailed in the municipal agreements for usage reporting. Understanding of all relevant customer account questions.
• Query in Banner and understand the service order types and how they affect the account status and usage on a specific account. Interpret notes and service order activity.
• Understand, interpret, and explain the various reports and files that are sent to the municipalities for usage reporting.
• Support the preparation and emailing of the reports and files that are shared with the various wastewater authorities at the municipalities, including managed wastewater billing authorities.
• Assist in the communication process regarding any interpretation of account service history and billing history on specific accounts as requested by various wastewater authorities.
• Assist with investigating escalated municipal request issues, taking ownership for follow-up with Customer Operations or Field Operations if needed.
• Assists with other tasks or projects as assigned.  

• High School Diploma or equivalent
• 0-2 years of relevant experience

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.