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Renewals Rep West and Canada
Avid is looking for a Customer Loyalty Sales Representative looking after a large territory in AMER. You will be responsible for the renewing of subscription / maintenance / service / license contracts. You must be able to effectively coordinate with our Sales Teams to drive the renewal business in the region and being in permanent contact with our clients and resellers.
Essential Duties and Responsibilities
- Communicating and advising the customers on the range of AVID Support services as it relates to their specific business needs and interests, and ensuring the customer’s understand the support offerings they are purchasing.
- Recognize and utilize opportunities for up-selling and cross-selling.
- Secure a commitment (close and associated PO) with the customer
- Prepare an accurate quotes reflecting customers environment and ensuring that new equipment purchases are included in the annual renewal opportunity.
- Forecast bookings to achieve your sales goals and evaluate your performance.
- Report on the state of the business on a quarterly and yearly basis.
- Understand and keep current on the competitive landscape and business trends within the Support market (participating in educational opportunities or professional organizations; reading professional publications; maintaining personal networks…).
- Majority of work is performed in a normal office or home-office environment, although some travel to customer may be required on larger and more complex deals.
- Actively supports the business transformation to subscription and its renewal year on year.
Education
- Business school or similar higher education course.
Experience
- You must have relevant 2 to 5 years commercial experience with customers and resellers.
- Previous experience or background in international sales in IT sector will be advantageous in our selection process.
Skills and Knowledge
- Excellent written and oral communication skills
- Excellent command of Excel, and ideally SAP & SFDC software
- Strong financial analysis skills to ensure quotes are correct
- Must be a self-starter and able to work in autonomy
- Be adaptable to each of our customer’s specific requirements and to our international teams
- Fluent English speaker. Other languages would also be a huge plus.
US Pay Transparency Range $81,683.00 - $102,104.00
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!