Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
We are looking for a Renewals Customer Success Manager to join our BlueCat Customer Success team. This role will be focused on the full sales cycle process of renewals for both subscription and perpetual customers. In this role you will quote, revise, negotiate, and close renewal revenue from our customers.
12PM-8PM Serbian Time (Supporting North American Customers)
Full-time, permanent
Responsibilities:
· Own, drive and manage renewals process for our customers in collaboration with larger account team
· Actively engage with key decision makers to identify customer roadblocks and ensure on-time commitments
· Maintain and report an accurate 90 day rolling forecast of renewals
· Identify customer goals and negotiate/execute renewals contract that aligns with those goals
· Communicate risk clearly and lead resolution strategies, escalating when appropriate
· Proactively identify areas of process improvement and efficiency
Skills and Experience Required:
· University degree, or equivalent work experience
· 1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced environment; preferably a technology company
· Strong work ethic with the ability to work collaboratively
· Proactive approach with strong attention to detail and organization
· Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels
· Excellent oral and written communication
· Team player with a positive attitude and a proven ability to build strong relationships with peers and others within a company
· Ability to quickly adapt to changes occurring in a dynamic environment
· Experience using a CRM, particularly SFDC and/or Gainsight