With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Job Description
Sales and Service
Spend a minimum of 75% of available time visiting with customers and targets
Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
Deal with, and find resolutions for, customer complaints.
Determine the products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
Produce call reports in agreed formats for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.
Assist with development of and revisions to Customer Relationship Plan.
Arrange and undertake product presentations where appropriate.
Develop and maintain links with local business community.
Business Management
Research, create and follow up on a target list for potential new business.
Identify priority customers using the Customer Relationship Plan to assess their present and potential contribution.
Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies
Ensure all accounts within portfolio are linked on CID and data held comply with the Bank standards
Assist with creation of Credit Applications.
Develop and maintain links with local business community.
Staff Management
Coaching and development of Corporate Managers’ Assistant and Customer Service Assistants.
Ensure that subordinated are providing consistent service quality and risk within risk framework.
PD for subordinate staff.
Preferred Education:
Preferred Experience:
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)