To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.
Job Summary
The Nutritionist Case Manager is accountable for promoting improved outcomes and member health through nutrition counseling. The RDN CM provides Medical Nutrition Therapy (MNT) counseling to members and/or caregivers, provides dietary care plans, nutritional health monitoring and coordinates educational resources for members. This includes education of members with Chronic Conditions (ex. Diabetes, Cancer, Heart Disease, Renal Disease) and long-term weight management issues. The incumbent will work collaboratively with other health disciplines and departments to optimize nutrition care and member experience.
Requirements
EDUCATION
Bachelor’s degree in Nutrition and Dietetics with completion of an accredited Dietetic Internship or Coordinated Undergraduate Program in Dietetics.
Master’s degree preferred.
LICENSING/CERTIFICATION
Registered Dietitian (RD) or Registered Dietitian Nutritionist (RDN) with current active state license with the Commission on Dietetic Registration/Academy of Nutrition and Dietetics in good standing in the state(s) where job duties are performed required.
Certification required. If certification is not obtained prior to employment, must obtain URAC – recognized within three (3) years of hire as a case manager. Acceptable case management certifications are CCM, ACM, and RN-BC.
Certified Diabetic Educator, Renal Nutrition, or other specialty certification preferred.
EXPERIENCE
Minimum four (4) years' clinical dietitian experience in healthcare setting, such as hospital, clinic, or home health.
ESSENTIAL SKILLS & ABILITIES
Excellent oral & written communication skills
Detail-Oriented
Proficiency using basic computer skills in Microsoft Office such as Word, Excel, and Outlook, including the ability to navigate multiple systems and keyboarding.
Ability to make sound judgements and decisions based on facts and guidelines.
Ability to build collaborative relationships.
Ability to interpret complex documentation.
Ability to work independently with little supervision.
Skills
• Active Listening
• Analytical Problem Solving
• Business Compliance
• Collaborative Communications
• Consultative Approach
• Counseling Services
• Critical Thinking
• Cross-Functional Communications
• Cross-Functional Planning
• Customer Relationship Management (CRM)
• Data Analysis
• Data Management
• Documenting/Recording Information
• Educational Development
• Information Ordering
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Motivational Techniques
• Oral Communications
• Problem Sensitivity
• Psychology
• Researching
• Service Oriented
• Social Awareness
• Sound Judgment
• Speech Clarity
• Support Coordination
• Training and Development
• Training Instruction
• Written Communication
Responsibilities
• Collaborates with health team members to address barriers to meeting nutritional needs or goals.
• Conducts preventative, therapeutic and general nutrition consultations telephonically with members and/or caregivers. Provides follow-up to ensure understanding and compliance with care plan.
• Counsels member, family, and/or caregiver on prescribed nutrition therapy and monitors adherence and responses to therapy.
• May also be required to assess/evaluate members receiving home tube feeding.
• Participates in case management activities to include: ongoing assessment of health needs, individualized care plans, implementation, monitoring and evaluation of outcomes.
• Screens, assesses and evaluates members’ nutritional needs and current health. Develops and implements dietary care plans and provides nutritional counseling.
Certifications
Certified Case Manager (CCM) - The Commission for Case Manager Certification (CCMC)The Commission for Case Manager Certification (CCMC), Registered Nurse (RN) - Arkansas State Board of NursingArkansas State Board of Nursing
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job.