Regional Technical Consultant

Job Description

The Regional Technical Consultant provides technical and scientific support to customers and internal commercial teams, supporting the effective use of dairy technology solutions at farm level.
This role focuses on technical assistance, on‑farm support, and learning‑based consulting, working under the guidance of more senior technical colleagues. The position contributes to customer satisfaction, technology adoption, and regional commercial objectives through structured technical support and continuous skill development.

Key Responsibilities

• Technical Product Support
  Build a solid working knowledge of dairy technology solutions, including product functionality, basic data interpretation, and practical farm applications.

• On‑Farm Technical Assistance
  Support farm visits together with senior colleagues to assist customers in using technology solutions effectively within their daily routines.

• Customer Technical Support
  Respond to customer technical questions related to product usage and functionality, using CRM tools and established support processes.

• Support Product Launches and Pilots
  Participate in new product launches and pilot projects by supporting installations, training activities, and feedback collection.

• Collaboration with Sales and Customer Success Teams
  Provide technical input to commercial teams to support customer discussions and ensure appropriate use of technology solutions.

• Learning and Knowledge Development
  Actively participate in internal trainings, certifications, and knowledge‑sharing initiatives to build technical expertise.

• Documentation and Feedback
  Accurately document customer interactions and collect structured feedback to support continuous product and service improvement.

Compliance

• Ensure all activities are conducted in accordance with company policies, local regulations, and Code of Conduct.

Qualifications

• University degree in animal science, zootechnics, agriculture, technical studies, information technology (IT), or a related field.

• Advanced degree or specialization is an advantage but not required at P1 level

Experience & Skills

• 0–3 years of experience in a technical, agricultural, or customer‑facing role

• Basic understanding of dairy production systems (reproduction, cow health, nutrition, milk quality)

• Strong willingness to learn and develop technical expertise

• Good interpersonal and communication skills

• Ability to work effectively as part of a team and follow structured processes

• Basic technical aptitude and interest in digital and monitoring solutions

• Organizational skills and attention to detail

• Willingness to travel (up to ~60%)

• English: good written and verbal communication skills

• Basic familiarity with CRM or similar tools is an advantage

Competencies

• Drive Results

• Foster Collaboration

• Product Knowledge & Technical Skills

• Customer Engagement

Required Skills:

Accountability, Agricultural Sciences, Agriculture, Farming, Animal Science, Customer Relationship Management (CRM), Data Tabulation, Product Management, Sales Services

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic/International

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

04/5/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.