Regional Solution Owner

WPP ET provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP ET is an integral part of that journey, and we are proud to provide technology for some of the world’s most creative brands. 
 

Role purpose 
The Regional Solution Owner – EMEA ensures that the Media Central platform is implemented, configured, and supported consistently across EMEA markets, with a focus on practical execution and day-to-day delivery rather than long-term strategy or conceptual architecture. 
 
Your core responsibility is to help markets adopt and use the system correctly. This includes reviewing  requirements, clarifying gaps, supporting configuration, validating functionality, coordinating testing, documenting processes, and ensuring compliance with global standards. You act as the primary operational contact for markets, guiding them through the process steps and ensuring they deliver accurate inputs at the right time. 
 
Instead of shaping high-level product strategy, you focus on making the product work in practice, troubleshooting issues, supporting deployments, and maintaining alignment with the global core product. You keep activities organised, track progress, and ensure workstreams stay on schedule. Your work builds the operational discipline needed to scale Media Central across EMEA without unnecessary customization, rework, or misalignment. 
 
Success in this role means: 
• markets follow the defined process, 
• requirements are understood and documented clearly, 
• solutions are validated and ready for deployment, 
• configurations meet standards, 
• tests are executed properly, 
• and rollouts proceed with minimal disruption. 
 

Key Responsibilities:

Market Requirement Support & Documentation 
• Work directly with Market SMEs to collect, clarify, and document practical functional requirements. 
• Translate market requests into clear, structured user stories in Azure DevOps. 
• Ensure user story details are complete, testable, and aligned to global templates and standards. 
• Help markets understand what is in-scope, out-of-the-box, and what requires alternative process solutions.  

Day-to-Day Solution Enablement 
• Support the configuration and setup of Media Central features across media and finance workflows. 
• Review proposed solutions with global vendor teams, ensuring they meet business needs without unnecessary extensions. 
• Validate configuration changes and support functional walkthroughs with markets. 
• Ensure all configuration aligns to compliance requirements (SOX/ICFR).  

Testing Coordination & Quality Checks 
• Define clear acceptance criteria for each user story. 
• Support markets in preparing and executing test cases, ensuring that defects are documented and resolved. 
• Review delivered functionality to confirm readiness for go-live (“Definition of Done”).  

Process Standardization & Operational Consistency 
• Guide markets in adopting standard media and finance processes and discourage unnecessary variations. 
• Ensure workflows remain consistent across EMEA so that product behaviour, reporting, and finance integration stay predictable. 
• Maintain clear documentation, including process guides and configuration references.  

Deployment Support 
• Assist markets through each phase of readiness: requirement validation, configuration, testing, training, cutover, and hypercare. 
• Track progress across multiple markets, highlight delays, and support issue resolution. 
• Ensure all key deliverables are produced, reviewed, and approved before deployment. 

Cross-Team Coordination 
• Act as a day-to-day liaison between markets, global product teams, and vendors. 
• Coordinate with Regional Process Owners and Finance Transformation leads to maintain alignment. 
• Share EMEA learnings and practical feedback into global working groups. 
 
Skill Requirements:   
Technical & Domain Experience 
• 5–7 years in ERP operations, product support, or functional delivery roles (consulting or in-house). 
• Practical hands-on experience working with Microsoft Dynamics 365 Business Central. 
• Good understanding of media agency workflows (scheduling, billing, trading) and finance integrations. 
• Experience supporting end-to-end ERP or platform deployments in multi-market environments. 
  
Operational & Analytical Skills 
• Strong ability to document requirements, map processes, and write testable user stories. 
• Comfortable working with configuration settings, validating behavior, and checking data. 
• Able to troubleshoot functional issues and work with technical teams to resolve them. 
• Competence in Azure DevOps or similar backlog/tracking tools. 
 
Behavioral & Communication Skills 
• Clear communicator who can break down technical details into simple explanations. 
• Strong follow-through, reliable organization, and ability to manage multiple markets. 
• Comfortable working under time pressure and in environments with changing needs. 
• Collaborative and culturally aware; able to support diverse teams across EMEA. 
  
 Behaviors 
• You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.  
• You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.  
• You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

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