Regional Manager of Strategic Accounts - West Region

Regional Manager of Strategic Accounts - West Region at Realtor.com®

Are you an expert at building and maintaining relationships with large scale clients? Are you ready to lead the vision and strategy for developing best-in-class sales and service experience for Realtor.com’s enterprise level clients all while managing prospective teams? The Regional Manager has a strong understanding of the real estate industry and marketing strategies employed by top brokers and agents. This includes creating a safe and fun culture to promote employee morale and engagement. The Regional Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, and sales scripting. The candidate selected will be required to use their knowledge and skills to grow and scale our Teams, with an emphasis on Revenue results from our New Upsell and Renewal Sales.

 

Top Reasons to Apply:

• Partner with the Director of Strategic Accounts and cross-functional leadership to bridge the gap between high-level strategy and tactical execution.
• Manage and scale Realtor.com’s large subscription portfolios, driving revenue through strategic renewals and emergent product upsells.
• Drive predictable, recurring revenue that allows Realtor.com to continuously evolve and innovate.

 

What You’ll Do:

• Manage a portfolio of many of Realtor.com’s largest subscription customers to achieve monthly sales goals.
• Maintain existing relationships and generate revenue by upselling new and existing products to RDC customers.
• Generate new enterprise-level relationships by selling emergent products and solutions to prospective customers.
• Collaborate with Sales Ops and Sales Leadership to develop customer profiles and sales strategies.
• Serve as the main point of contact and solutions expert for strategic customers with complex and developing needs.
• Own the renewal process for customers in the Strategic Accounts Manager’s book of business.
• Drives alignment/consistency/cohesiveness to achieve department & company goals.
• Grows and leads an innovative, creative and fun environment where employees strive to deliver world-class customer experiences.
• Effectively guide and lead the workforce by establishing goals, directing their work, providing insights and developing their skills.
• Responsible for the achievement of overall goals with a focus KPIs and metrics including dials, utilization, successful activities, and closes while continuously improving the quality of services provided to Agents and Brokers.
• Partner and communicate with other departments to identify areas of opportunity, improve use of technology and develop solutions to improve efficiency, quality, culture and overall performance.
• Collaborate with Quality to understand emerging trends and implement best practices.
• Works with leadership teams to develop and optimize strategies in an ever-changing environment.
• Business Travel expected 50% or more of the time. Travel required to meet face to face with some of the top customers segments either at their offices or at Trade Shows.

 

What You’ll Bring: 

• Minimum of 5 years relevant experience in a high performance sales environment.
• Experience successfully managing in a remote/virtual environment.
• Experience tracking, measuring and being accountable to defined KPI's.
• Ability to work effectively, both independently and in a team environment.
• Ability to work and influence decisions cross functionally and within Sr. leadership.
• Ability to exercise independent judgment and discretion in performing duties.
• Ability to be a self-starter and utilize proactive approach to achieve results.
• Superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures.
• Excellent problem solving and troubleshooting skills.
• Flexible schedule and strong sense of urgency.
• Exceptional communication skills, both verbal and written.
• Knowledge of, and or previous experience with Microsoft office, & Gsuite (gmail, google calendar, docs etc).

 

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a remote role with travel required 50% or more of the time in your Western territory. 

At Realtor, we recognize that attracting the best talent is key to our strategy and success as a company.  As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. 

The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect in the listed location. We tailor our offers based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process.  All ranges are location based, ranges for positions in other locations may vary based on the local market.

The annual OTE for this position is $185,000 - $200,000 USD.

 

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

 

Working Conditions:

• The position requires prolonged sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.