Regional Domain Manager, Drivers - Western Europe

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We are looking for a strategic and impact-driven Regional Domain Manager, Driver Operations to lead Bolt’s Driver Operations across multiple markets in the region. This is a high-impact role, accountable for driving the rollout and measurable impact of central Driver Operations initiatives at the regional level.  

You will ensure that central programs across Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Driver Experience, Funnel Management, and Community Engagement are executed with excellence. You will also channel structured market feedback to central teams to strengthen global program design
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  <title>About us</title>
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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
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  <title>About the role</title>
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You’ll take the lead on regional Driver Domain KPIs, owning performance end-to-end and driving markets to hit ambitious OKRs. Acting as the critical link between local and central teams, you’ll cut through blockers, create alignment and keep execution moving at pace. This role is built for someone who thrives on accountability, loves bringing teams together, and is motivated by delivering meaningful results at scale.
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  <title>Main tasks and responsibilities:</title>
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• <point>Drive execution excellence of central Driver Ops programs across the region, ensuring initiatives in acquisition, engagement, loyalty, quality, funnel management, and community engagement are implemented effectively and achieve defined targets.</point>
• <point>Translate global strategies into clear regional plans, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets.</point>
• <point>Own regional Driver Domain KPIs and OKRs, rigorously track performance, root-cause underperformance, and drive corrective actions to ensure delivery against acquisition, activation, quality, and engagement goals.</point>
• <point>Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design.</point>
• <point>Lead prioritisation and governance across the region, resolving trade-offs with GMs and central teams to focus resources on highest-ROI initiatives aligned with global objectives.</point
• <point>Build regional capability and knowledge sharing, upskilling local Driver Ops teams, driving adoption of tools and playbooks, and fostering cross-market learning to scale best practices and improvements.</point>

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<gh-requirements>
  <title>About you:</title>
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• <point>7+ years of experience in operations, program management, or category ownership with regional or multi-country scope, delivering measurable business impact.</point>
• <point>Strong expertise in operations or supply-side marketplace management, including acquisition, quality improvement, engagement, loyalty, and supply flywheel acceleration.</point>
• <point>Proven ability to execute global programs at scale, translating strategy into structured action plans with clear accountability and measurable results.</point>
• <point>Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to drive business outcomes.</point>
• <point>Excellent stakeholder management and communication skills, with experience aligning senior leaders, central teams, and local market operators around shared objectives.</point>
• <point>High ownership and execution drive, comfortable operating in ambiguity, setting structure where needed, and ensuring initiatives stay on track in fast-moving environments.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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  <title>Why you’ll love it here:</title>
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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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  <text>*Some perks may differ depending on your location and role.</text>
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