Regional Detail First Line Leader

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

• As the Expert Engagement Leader (EL) at Haleon, you will be responsible to manage and lead a team of Expert Engagement Partners (EPs) for the successful implementation of omnichannel strategies for Healthcare Professionals (HCPs).
• This role combines leadership, strategy and a deep understanding of healthcare landscape, with a focus in driving growth and optimizing engagement across multiple digital and traditional channels.
• You will play a key role in meeting Strategic Expert KPIs by ensuring the seamless execution of omnichannel initiatives that align with our mission to deliver meaningful, impactful and timely medical information to HCPs.

Key responsibilities

• Leads, motivates, and supports the team in achieving their individual and collective/regional targets within Haleon values and behaviours.
• Enhances skills and capabilities by providing ongoing coaching, feedback, and trainings to improve product/category knowledge, detailing/selling and digital skills to improve expert engagement success.
• Adapts to changes in the industry, market dynamics, and company strategies, and guide the team through transitions effectively.
• Oversees the effective planning and implementation of Omnichannel Engagement Strategies within his/her territory.
• Meets targets for face to face and digital field force KPIs.
• Ensures EPs engage with their HCPs through various channels and successfully implements Omni-CH customer journeys. 
• Monitors, analyses, and acts on data to increase territory performance, ensuring teams meet or exceed expert/consumption/market share targets, prioritizing Strategic Expert KPIs and Digital & Direct Reach targets.
• Demonstrates deep knowledge of HCP landscape & competition.
• Engages on those HCPs/KOLs that influence the consumer’s purchase along the consumer experience journey. 
• Collaborates with EPs to develop and execute territory-specific strategies that optimizes HCP engagement across channels and maximizes recommendation.
• Drives territory growth by identifying key growth areas and prioritizing efforts/investment within the right focus and proper segmentation and targeting of HCPs.
• Guides EPs on the distribution of samples to maximize patient trials and conversions to purchase.
• Ensures policies, procedures and Haleon SOPs are clear with the team and followed in full accordance with compliance.
• Continuously evaluates and adopts best practices for omnichannel engagement with HCPs, ensuring that the team remains at the forefront of industry developments and innovations
• Fosters effective cross-functional collaboration with Expert Marketing, Omni-Channel, SFE/Capability, Commercial, Medical, Compliance and other teams to ensure alignment and consistency in expert efforts.

Qualifications and skills
Required

• Bachelor's degree in a relevant field. Additional qualifications or certifications in leadership, management, or sales are beneficial.
• 3 -5 years of experience as an FLL, with a successful track record.

Other Skills/Qualifications

• Leadership Skills: Leadership abilities with experience in coaching and developing teams.
• Communication: Excellent communication and interpersonal skills to foster effective team relationships and engage with stakeholders.
• Strategic Thinking: Ability to develop and execute strategic plans that align with broader company objectives.
• Analytical Skills: Proficiency in analysing sales data, KPIs, and engagement metrics to drive informed decision-making.
• Digital Proficiency: Familiarity with CRM systems, digital marketing tools, and online communication platforms.
• Change Management: Proven ability to drive change.
• Results-Driven: Proven ability to achieve and exceed sales targets and performance goals.
• Collaboration: Strong collaboration skills to work effectively across departments and with cross-functional teams.
• Coaching Expertise: Experience in coaching and developing sales teams to enhance their skills and performance.
• Adaptability: Capability to navigate through changes, adapt to evolving market dynamics, and lead the team effectively.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 

 

 

 Job Posting End Date

 

 

2026-01-10

 

 

 

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

 

 

 

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

 

 

 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.