Regional Channel Manager

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Lead implementation and execution of a business development strategy to support growth, business development and marketing to enhance the organisations presence and reputation within the general insurance industry. Manage key internal and external relationships across the broker, intermediary and customer market to drive the organisations multi-product / multi-channel initiatives to achieve the organisations business plan targets.

Responsibilities

• Take accountability and ownership for the strategy in delivering the business plan objectives within a portfolio.
• Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan.
• Manage relationships with the broker and intermediary channel and ensure effective broker service levels.
• Identify and create coordinated business development opportunities.
• Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions.
• Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices.
• Manage the allocated business development, incentive and expense budget for the team against set targets.
• Manage all costs, resource capacity planning and utilisation to support the achievement of business development targets, volumes, operational budgets and plans.
• Identify and drive opportunities to improve and expand product and service offerings.
• Actively manage and report on the achievement of business development targets as well as industry performance and trends.
• Lead the measurement, assessment and reporting on the performance of teams against targets and industry norms.
• Translate strategy into relevant service standards and processes, setting, communicating and measuring the corresponding operational measures and targets.
• Deliver new business opportunities in the intermediary market in support of the segmentation strategy.
• Collaborate with Underwriting, Operations and Claims (Revised structure in Retail, including Complex Commercial and others) to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.
• Proactively monitor sales trends and identify and implement corrective actions as required.
• Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.
• Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.

Ensure cost efficiency through financial and corporate governance

• Accountable for the development and implementation of fit for purpose budgets.
• Accountable for managing supplier relationships, and budgets associated with projects.

Nurture a culture of high performance

• Align own behaviour with the organisations culture and values.
• Build a culture where unique employee experiences can be created, new work experiences can be designed, deep business “know-how” and experiences are openly shared, new ideas are encouraged & implemented without fear of reprisal and where employees feel inspired to enable positive futures through coaching and mentoring.

Experience, Skills and Knowledge required:

• Bachelors’ Degree or equivalent (Preferable).
• RE1
• 5 – 8 years’ experience in building market presence or an organisation’s reputation with industry bodies, brokers and / or intermediaries within the general insurance industry.
• 2 – 3 years’ experience leading a team of specialist underwriters and / or portfolio managers.

Skills

Building Trust, Client Needs Assessments, Consultative Selling, Customer Complaint Management, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Customer Needs, Identifying Sales Opportunities, Sales Data Management, Sales Software, Strengthening Customer Relationships

Competencies

Action Oriented

Builds Networks

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Instills Trust

Interpersonal Savvy

Education

Bachelors Degree (B)

Closing Date

25 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!