We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.
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JOB DESCRIPTION
This role will need to work in the Blue Ash, OH office.
Position Summary
This role is responsible for accurately processing refund checks and reissuing requests for customers in accordance with established service level agreements (SLAs). The position requires close collaboration with the Refund Processing Team and other internal stakeholders to ensure timely and efficient execution of all refund-related activities. Success in this role demands exceptional attention to detail, adherence to SLA commitments, and a strong understanding of Green Dot terminology, account statuses, and system functionality.
Key Responsibilities
Process refund check requests and reissue requests with accuracy and timeliness.
Initiate customer communications to obtain required documentation for refund processing.
Update account records and Salesforce cases with relevant notes and status updates.
Verify previous check status and initiate stop payment requests when necessary.
Ensure all tasks are completed within defined SLA timeframes.
Crosstrain on additional refund processing functions to support team flexibility.
Other duties as assigned.
Qualifications
Minimum of 1–2 years of operational experience, preferably in financial services or a related field.
Strong attention to detail and ability to consistently meet daily SLAs.
Proficiency in Microsoft Office applications (Word and Excel).
Experience with Salesforce or similar CRM systems.
Ability to work independently while contributing effectively as part of a team.
Demonstrated capability to manage daily tasks with minimal supervision.
POSITION TYPE
RegularPAY RANGE
The targeted base salary for this position is $32,000 to $48,000 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
We’re Here to Support You—Accommodations Upon Request
Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.
Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.