At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

About

The Referrals Manager – Complex Litigation is responsible for ensuring prospective clients not retained by Morgan & Morgan are placed with the right firm to pursue their case. This role combines relationship management and business development with operations and data driven decision-making. A successful Referrals Manager will be adept at strategically identifying, placing, and overseeing referred-out cases to ensure clients consistently receive exceptional service. The ideal candidate will be intellectually curious, highly organized, data-driven, and a natural relationship builder.

Responsibilities:

Serve as cross-functional leader within Morgan & Morgan to design and implement intake criteria to appropriately screen potential clients for retention and referral
Analyze client intake outcomes to uncover missed opportunities by identifying turned down cases that could have potential for outbound referral
Liaise with the group’s Leadership to determine the best partner to send specific cases, based on areas of expertise, litigation leadership, and other factors.
Serve as account manager and key point of contact with partner firms, remaining abreast of their case types of interest, negotiating terms of referrals, and owning process to refer out clients to prospective firm
Manage process for onboarding referral firms and implement a seamless referral process, including execution of all agreements, systems integration / adoption, and other data sharing
Develop and maintain dashboards or regular reporting for leadership on outbound referral performance and financial impact
Monitor referred-out cases for proper work up and own KPI tracking, including presentation of performance reports for internal stakeholders
Remain abreast of active Mass Tort litigations, industry trends, competitive dynamics, and emerging opportunities
Consistently meet or exceed performance targets and financial goals

Job Qualifications

3+ years of total work experience in account / partner management, operations, strategy, or finance roles
Operational discipline, with demonstrated ability to follow-through and execute
Strong analytical skills with the ability to identify trends and actionable insights in large data sets and drive decision-making.
Strong interpersonal skills, with the ability to build trust-based relationships with both
internal stakeholders and external partners
Willingness to participate in key industry and mass tort conferences (e.g., MTMP, AAJ, and similar events) to build relationships, stay current on emerging litigations, and strengthen the firm’s referral network
Clear, confident communication with ability to engage professionally with attorneys and other legal professionals through thoughtful outreach
Proficiency in Microsoft Office. Familiarity with Salesforce and/or BI tools (e.g., Power BI) a plus
Familiarity with Complex Litigation / Mass Tort litigation and lifecycle a plus
Demonstrated negotiation skills, particularly around structuring agreements, aligning on terms, and managing competing interests
Comfort working autonomously in a fast-paced, high-growth environment across multiple high-priority projects

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Salary Range

$100,000—$125,000 USD

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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Referral Manager

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