JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
As a Receptionist, you will play a pivotal role within the Guest Relations team. Reporting to Assistant Hospitality Manager. The ideal candidate will be the first point of contact for clients and visitors, as well as for all incoming calls from clients, employees and the general public, providing exceptional customer service while managing front office operations. This role requires a polished, friendly demeanor, strong organizational skills, and the ability to multitask in a fast-paced environment.
Provide excellent customer service at all times
Provide high standards in client service delivery via f2f, telephone and email communication adhere to the client’s six success factors
Foster a friendly, pro-active and productive manner towards customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
Handle telephone switchboard- both internal and external to the organisation
Coordinate the efficient and accurate booking of meeting rooms via an EMS system. Collaborate with AV and Catering teams to satisfy additional meeting requirements.
Provide daily support the Catering team- assist with event planning and coordination
Adhere to procedures and processes as well as manage client expectations and anticipate their needs
Maintain the general tidiness of the reception area and back office.
Liaise with Building Management Office and internal teams to ensure the Client Floor is well maintained and presentable at all times.
Manage visitor pre-registration and also provide escorting services for any unregistered visitors
Ad hoc duties as requested by management
Desired or preferred experience and technical skills
High level of attention to detail particularly in high volume and pressure environment
Strong customer service and interpersonal skills
Strong verbal and written communication skills in both English and Chinese
Excellent personal presentation, ensure the upkeep of the Receptionist uniform and adhere to the established grooming standards
Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
Collaborative team player and ability to work independently under matrix supervision
Desired experience in financial/investment bank services or 4 to 5 start hotel or corporate reception/customer service role
Location:
On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.