Ramp Agent

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Ramp Agent

Job Profile Summary

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy,

completeness, and compliance with relevant internal and external standards. Identifies anomalies as

they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Job Description

•            Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in the front-line operation.

•            Ensure timely completion of defined processes and procedures with accuracy, completeness, and adherence to internal and external standards.

•            Identify anomalies and apply judgment to resolve issues, escalating complex matters to senior team members as necessary.

•            Utilize appropriate communication methods to understand and share information effectively with customers, team members, and other departments.

•            Maintain ongoing compliance with FedEx processes, relevant legislation, external regulations, and predefined agreements.

•            Validate and complete accurate and timely reporting, supporting research and collation of relevant data for analysis and interpretation.

•            Collaborate closely with the team and other departments to ensure the accuracy of information and timely completion of processes.

•            Adhere to safety protocols and regulations, contributing to a safe working environment for all team members.

•            Demonstrate a proactive approach to problem-solving and continuous improvement in operational processes and procedures.

Requirements

Minimum Education

Secondary education or equivalent. Valid driver's license preferred

Minimum Experience

•            Associate: Prior experience not required

•            Standard: One (1) year of related work experience

•            Lead: Four (4) years of work experience preferably in international airline industry; Two (2) years of experience at FedEx/TNT Operations

Knowledge, Skills and Abilities

•            Accuracy & Attention to Detail

•            Microsoft Office & PC Skills

•            Planning & Organizing Skills

•            Interpersonal Skills

•            Problem Solving Skills

Job Posting End Date:

2026-05-09