Job Description
OVERVIEW:
Location: Manila
Department: Ground Operations
Entity: Philippines AirAsia Inc.
Status: Full-time
YOUR ROLE AS A: GROUND HANDLING STAFF
As a Ground Handling Staff, you play a vital role in ensuring safe, efficient, and on-time aircraft turnaround operations. You are responsible for performing ground handling activities for all arrivals, transit movements, and departures within the specified turnaround time during your assigned tour of duty. As an Allstar, you will uphold the highest safety standards, operational excellence, and teamwork to support seamless airport operations.
What You’ll Champion
Perform loading and unloading of baggage and cargo at sorting areas, aircraft compartments, and arrival halls in accordance with company requirements.
Support aircraft arrival, transit, and departure activities within the prescribed turnaround time.
Operate Ground Service Equipment (GSE), both non-motorized and motorized (if qualified), in accordance with Standard Operating Procedures (SOP).
Ensure all operational equipment used is serviceable and safe prior to operations.
Strictly adhere to SOPs and safety operational procedures at all times.
Maintain a safe working environment and immediately report hazards or irregularities.
Work collaboratively with team members and other departments to ensure smooth ground operations.
Uphold the Allstar values by demonstrating professionalism, accountability, and operational discipline.
WHO YOU ARE
Physically fit and capable of performing manual handling tasks.
Able to lift up to 70 lbs. safely and repetitively.
Able to bend, kneel, crawl, stoop, climb, and work in confined spaces.
Comfortable working outdoors in all weather conditions.
Able to work shifting schedules, including early mornings, evenings, weekends, statutory holidays, and overtime when required.
Able to perform effectively under pressure in a fast-paced environment.
A strong team player with good communication skills.
Knowledgeable in Google Workspace (Google Suites).
Able to maintain high confidentiality, tact, and discretion when dealing with people.
Minimum of one (1) year of experience in a related industry/function is an advantage.
Professional Driver’s License with Restrictions 2 and 3 is required.
WHERE YOU’LL GO
In this role, you’ll build a strong operational foundation within Ground Operations and the broader aviation ecosystem. You will gain hands-on exposure to aircraft turnaround coordination, safety compliance, and ramp operations — critical components of airline performance and reliability.
You will develop valuable expertise in:
Aircraft ground handling procedures and safety standards
Turnaround time management and on-time performance coordination
Ground Service Equipment (GSE) operations and compliance
Cross-functional collaboration with flight crew, engineering, dispatch, and airport authorities
These experiences will position you for advancement into senior ramp roles, lead or supervisory positions, load control, dispatch coordination, or other operational pathways within AirAsia’s growing aviation network.
WHAT YOU’LL ENJOY:
Physical Wellbeing: Medical and insurance benefits, maternity support, health and fitness facilities, and flexible work arrangements.
Emotional Wellbeing: Paid time off, mental wellness programmes, and childcare amenities.
Financial Wellbeing: Career development and personal growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive partner discounts.
A unique Allstar culture that’s bold, fast, and fun!
OUR HIRING PROCESS:
Application received
Candidate screening
Interview(s) and assessment(s)
Background check and/or other assessments
Offer and onboarding