Radio And Wireless Device Engineer

JOB LOCATION

13625 E Ellsworth Ave Aurora, Colorado 80012-1331

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

OVERVIEW OF POSITION / DEPARTMENT

This position is part of a highly experienced and skilled team of great individuals that are responsible for the support and maintenance of a multi-site P25 digital radio communications system and all associated infrastructure as well as supporting and maintaining mobile data computers for police and fire.

The team supports the City of Aurora, 911 Dispatch Center, and other public safety entities radio needs.

This position is hands-on, with responsibilities that include installing, troubleshooting, and maintaining radio systems including, but not limited to, two-way portable and mobile radios, 911 dispatch consoles, in-building amplifiers, and fire apparatus radio intercom systems.

This position is expected to perform analysis, upgrades, modifications, maintenance, and repair work. A typical day may include repairing equipment in the radio shop, troubleshooting equipment in the 911 dispatch center, or traveling to a local fire station to troubleshoot equipment.

PRIMARY DUTIES & RESPONSIBILITIES

· Install, maintain, and repair radio units for Police, Fire, general City, and outside agencies; repair and maintain various public safety electronic devices such as Police and Fire Helmet communication systems, license plate reader hardware, medical vaults, and mobile computers using wireless cellular technology.

· Travel to customer locations to fulfill SLA Annual Radio alignment program; record and maintain information on tested and serviced equipment

· Assist installers with equipment installations and troubleshooting

· Contact vendors and complete work in compliance with vender specifications and standards

· Interface with other agencies staff to ensure the seamless interoperable communications of the wireless P25 Land Mobile Radio systems in the greater Denver area.

· The selected candidate must ensure that safety practices are being followed at all times, maintain and preserve company owned equipment and ensure it is kept in good repair at all times.

· The selected candidate may be required to train new employees in the correct system alignment and test procedures when required

· Troubleshoots microwave equipment and links.

· Performs preventive maintenance checks on radio system mobile and portable radios.

· Performs necessary system and/or equipment repairs where feasible or will make arrangements for the necessary repairs.

· Performs site equipment installation, test, removal, and disposal.

· Performs hardware, firmware, and software maintenance on radios and associated infrastructure.

· Responds to and evaluates communications problems.

· Provides maintenance support in the implementation of new radio technology

· Track, manage and resolve work tickets, utilize established ticketing system

· Performs data collection, entry, and reporting using computer applications programs.

· Ability to work in office and field environment and under pressure.

· Performs additional duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

· Associate degree from an accredited college or university in a Technology field such as Electronics, Communications, Information, or related Technology field (or any combination of education, training, and experience equivalent to a two-year course of study in electronics, communications, information, or related technology field)

Experience:

· Three plus years of experience in the installation and/or maintenance in at least one of the following: network management, server options, routing protocols, microwave, fiber-optic, and/or electronic communications systems.

Preferred Qualifications:

· Providing technical hardware and software support to Local Area Network (LAN), Wide Area Network (WAN), servers, and/or personal computers (PC) in a professional work environment.

· Possess P25 Digital Trunked Radio certifications from multiple manufacturers such as Motorola, Kenwood, Tait, Harris, and E.F. Johnson.

Knowledge:

· Aviat microwave training and experience.

· Operations and activities of a radio communication services department, FCC (Federal Communications Commission) principles and guidelines concerning telecommunications, and radio communications system installation and maintenance.

· Operational characteristics of a variety of communications devices and equipment, such as wireless communications, digital/analog microwave systems, trunked radio systems, conventional and computer-aided dispatch systems, mobile data terminals, and antenna/tower systems.

· Principles and practices of emergency dispatch operations and electrical wiring and mounting communications equipment.

· Specialized computer applications such as CPS (Customer Programming Software), Netmotion, Versaterm, Sierra Wireless AMM, Cradlepoint Netcloud, and Provisioning Manager and tuning to test and troubleshoot assigned communications equipment.

· Practices, procedures, materials, and equipment used in the installation, calibration, maintenance, and repair of radio communications equipment.

· Digital Communications System Analyzers such as Aero flex 3920B and LMR Master Land Mobile Radio Modulation Analyzer S412E.

· APCO-25 Digital Radio Communications Protocol, ASTRO25 2021.1 M3 with dynamic system resilience (DSR).

· Image and maintain mobile computers installed in Public Safety vehicles.

· Manage and deploy mobile devices using mobile device management platform such as Air Watch or Microsoft Intune.

· Stay abreast of new trends and innovations in the field of communications technology

· Use a variety of electronic test equipment and diagnostic instruments to perform radio communications equipment repairs, calibration, and maintenance work.

· Follow and execute documented and approved policies, processes, and procedures.

· Show initiative and act independently to resolve tickets, manage multiple priorities, and follow through on projects/tasks to completion; work independently using all available resources to resolve tickets and ensure service delivery.

· Communicate progress, status, and issues, clearly and concisely, verbally and in writing, with customers, management, and technical support.

· Handle difficult situations and customers.

· Operate in an ITSM, specifically ITIL (Information Technology Infrastructure Library) based, environment.

Skills:

Abilities:

Licenses and Certifications Required:

· Valid Colorado Driver's License. (REQUIRED)

· Possession of an FCC General Radiotelephone Operator License (GROL). (Preferred)

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

· Light physical work requiring ability to life a maximum of 65 pounds, including lifting 25 pounds overhead.

· Regular lifting and carrying of computer equipment.

· Moderate walking and standing.

· Vision to read and interpret reports and other written documents.

· Hand/eye coordination for operation of computer keyboard.

· Frequent speech communication and hearing to maintain communication with managers, employee users and citizens.

Work Environment:

· Normally works in a clean, comfortable environment.

· System support issues may require working outside the office environment and in or around emergency response vehicles.

· Employee may serve as a lead worker, making work assignments and monitoring completion of other employee’s work product.

Equipment Used:

· Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.