Quality Manager

At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first!

Summary

The Quality Manager is responsible for leading and continuously improving Spectrum Control’s Quality Management System at the Delmar, DE facility across the full product lifecycle—from new product introduction through manufacturing, delivery, and customer support. This role drives quality assurance initiatives including continuous improvement activities, Lean initiatives, Statistical Process Control (SPC), failure analysis and corrective actions, and internal and external audits.

The Quality Manager serves as a key partner to Engineering, Manufacturing, Supply Chain, and customers, with a strong focus on customer issue resolution, data-driven problem solving, and team leadership. This position requires deep expertise in quality systems, regulatory compliance, and electronics manufacturing, with the ability to translate quality objectives into measurable results in a high-mix, regulated environment.

Essential Job Functions

• Lead and manage the site Quality Management System in compliance with ISO 9001 and AS9100 requirements.
• Analyze quality performance trends and recommend corrective and preventive actions to ensure consistent product quality and customer satisfaction.
• Identify, document, and maintain processes critical to quality, ensuring effective controls are implemented and sustained.
• Coordinate and manage the flow of quality-related information between customers, Engineering, and Manufacturing teams.
• Lead the processing of customer complaints, returns, and nonconformances, including failure analysis, root cause investigations, and corrective action development and communication.
• Establish, maintain, and execute an internal audit program, including audit planning, auditor development, reporting, and follow-up.
• Ensure purchased products meet organizational and customer requirements through supplier inspection, assessment of supplier capabilities, and ongoing supplier performance monitoring.
• Develop, implement, and continuously improve quality standards, procedures, and controls aligned with Quality Objectives and KPI metrics.
• Drive quality system improvements through review and analysis of KPI metrics, SPC data, internal audit results, corrective action effectiveness, CI initiatives, and customer scorecards.
• Evaluate customer quality requirements and ensure they are clearly understood, implemented, and maintained throughout manufacturing and inspection processes.
• Provide leadership and direction to ensure compliance with applicable customer requirements and government regulations related to product quality.
• Ensure effective monitoring, control, calibration, and maintenance of measuring and test equipment.
• Direct and support IPC and J-STD training for engineers and manufacturing assemblers to ensure workmanship and process compliance.
• Lead initiatives focused on reducing cycle time, variation, and waste through continual process improvement.
• Support ISO 9001 and AS9100 certification activities, including audit preparation and ongoing compliance.
• Manage, mentor, and develop quality team members, promoting a culture of accountability, collaboration, and continuous improvement.

Qualifications

Education

• Bachelor’s degree in Quality, Engineering, Mathematics, Statistics, or a related technical discipline
• Equivalent combination of education and experience may be considered

Experience

• 5–8 years of progressive experience in Quality, Engineering, or a related technical field
• Prior leadership or people management experience preferred
• Experience in electronics manufacturing required
• Working knowledge of electronic component manufacturing processes, raw materials, and test/control systems

Certifications

• Lean Six Sigma Black Belt required
• Certified Quality Manager (CQM) preferred

Skills & Competencies

• Strong knowledge of quality systems, auditing, SPC, corrective action methodologies, and continuous improvement tools
• Experience with structured problem-solving and failure analysis techniques
• Proficiency with Microsoft Office and web-based quality systems
• Strong analytical, investigative, and data-driven decision-making skills
• Effective communication and collaboration skills across engineering, manufacturing, supplier, and customer-facing teams
• Ability to lead, influence, and train teams in a fast-paced manufacturing environment

Work Environment

• On-site role based at the Delmar, DE manufacturing facility
• Combination of office and manufacturing floor environment
• Regular interaction with production operations, inspection, and testing areas

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
 

Third-Party Recruiters

Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact scirecruiting@am.spectrumcontrol.com.