Quality Manager

Management Level

Manager

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role 

PwC has recently launched the South African Technology & Innovation Centre (SATIC), designed to innovate, build, and deploy solutions for our global clients across a range of technology and transformational needs. 

This role is tailored for an experienced professional with deep expertise in operational risk, governance, and quality management. The Manager will lead the development and continuous improvement of the Quality Management System (QMS), ensuring alignment with customer expectations, regulator  standards, and organizational goals. Key responsibilities include driving global process excellence, embedding robust risk and control frameworks, and fostering a culture of quality and continuous improvement across shared services. 

Summary: 

This role is designed for a seasoned professional with deep expertise in operational risk, quality process improvement, and governance. The Manager will drive operational Risk and Quality excellence, ensure compliance with regulatory and internal standards as well as lead The Quality Manager leads the development, implementation and continuous improvement of the quality management system to ensure products and processes meet customer requirements, regulatory standards and company objectives. This role manages quality assurance and quality control activities, drives root-cause problem solving, and builds a culture of quality across the organization.initiatives that enhance service delivery, embed robust risk and control frameworks, and foster a culture of continuous improvement. The ideal candidate will bring shared services experience, strong stakeholder engagement capabilities, and a proven track record of driving behavioural change through training and transformation. 

Qualifications / Certifications required: 

• Bachelor’s degree in Business Administration, Information Technology, Risk Management, or related field.  
• Master’s degree or certifications (e.g., ISTQB, CISA, CRISC, ITIL) are advantageous. 

Experience required: 

• 5–7 years in governance, quality assurance, or risk management roles. 
• Experience in professional or shared services environments. 
• ISO9001 experience highly advantageous 

Technical Skills: 

• Strong understanding of compliance frameworks and QA methodologies. 
• Proficiency in automation tools, risk assessment platforms, and reporting systems. 
• Familiarity with cloud-based environments and CI/CD integration. 

Responsibilities of role: 

Process Excellence & Strategy Execution 

• Lead global process improvement initiatives across finance and people servicesall teams. 
• Drive automation and digital adoption to improve operational efficiency and control. 
• Translate strategic goals into actionable process enhancements. 

  

Governance & Compliance 

• Design and embed operational risk management frameworks across multi-country shared services.  
• Maintain and evolve risk registers and internal control frameworks aligned with ICFR and other compliance standards.  
• Lead incident management protocols and ensure effective remediation and reporting.. 

Quality Assurance Leadership 

• Establish and manage quality assurance strategies across services and products. 
• Develop, implement and maintain the Quality Management System (QMS) and associated procedures and records. 
• Ensure compliance with applicable standards and regulations (e.g., ISO 9001, ISO 13485, AS9100, FDA, GMP) and prepare for audits. 
• Manage incoming inspections, in-process inspections and final product inspections; oversee nonconformance handling and disposition. 
• Define, monitor and report quality metrics and KPIs; present trends and improvement plans to leadership. 
• Train and coach staff in quality principles, inspection techniques and continuous improvement tool 
• Coordinate internal and external audits; manage supplier quality assurance and performance improvement. 
• Develop and review control plans, inspection criteria, test methods and sampling plans. 
• Collaborate with engineering, production, procurement and customer service to ensure product quality and timely resolution of customer issues. 
• Manage the quality team: hiring, development, performance reviews and resource planning. 
• Integrate QA practices into CI/CD pipelines and development lifecycles. 
• Use analytics and dashboards to monitor quality metrics and drive decisions. 

Risk Management 

• Conduct risk assessments and implement mitigation strategies. 
• Collaborate with incident response teams to manage and resolve compliance breaches. 
• Promote a proactive risk culture across teams. 

Stakeholder Engagement & Reporting 

• Engage with senior stakeholders to align governance compliance and quality initiatives with strategic goals. 
• Deliver regular reports on performance, compliance, and strategic progress. 
• Maintain strong relationships across territories to support service expansion. 

Team Leadership & Development 

• Support career development and skills mapping aligned with growth objectives. 
• Foster a culture of collaboration, innovation, and accountability. 

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Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date

December 6, 2025