Quality Manager

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

Quality Manager

As a Quality Manager you will ensure that the products and services are fit for purpose, are consistent and meet both external and internal requirements. This includes legal compliance and customer expectations. In this role you coordinate the activities required to meet these quality standards. Monitor and advise on the performance of the process management system, producing data and report on performance, measuring against set standards. This position will work closely with suppliers, employees at all levels, customers, and third-party auditors. Continuous Improvement is to be a central approach to all aspects of this position.

Job Description

Duties and Responsibilities:

· Plans and directs the supervision of the employees and activities of all Quality Department personnel (Quality Assurance and Advanced Quality Planning) to ensure prompt and accurate response to quality issues, always maintaining open communication and professionalism with other departments for maximum efficiency. Including creating and maintaining FMEAs, control plans, and SPC planning for new product launches.

· Confers with other members of management personnel, subordinate members of supervision, and general workforce to establish and follow production and quality control standards, develop budgets and cost control measures.

· Ensures implementation of agreed corrective and preventive actions and escalates to senior management if commitments are not fulfilled.

· Prepares quality reports (ppm, COQ, etc.) by collecting, analyzing and summarizing data

· Serves as the liaison between the company and customers for resolution of quality problems and overall goodwill.

· Supports the Engineering Department by actively participating APQP, DFM, new product launches, and engineering change requests.

· Supports the Manufacturing and Shipping departments by providing auditing resources on the production floor to assist with quality issues, gauge and fixture control and maintenance, work instructions, etc.

· Responsible for facility-wide employee training in Quality tools.

· Oversee the review and analysis of production, quality, maintenance, and other appropriate operational reports to determine causes of nonconformity with product specifications and/or operational or production problems.

· Manages the handling of customer complaints and ensures all appropriate corrective actions are taken and followed through to completion.

· Recommends and takes corrective action in compliance with quality audits, issues, etc.

· Represents the voice of the customer. This includes setting quality objectives and related training and corrective and preventive actions

· Must be knowledgeable in the effective use of Operational Excellence tools and concepts to assist in process improvements internally and externally at our customers/suppliers. Serve as an active participant in OPEX programs that promote continuous improvement.

· Collaborates with Materials Management, Warranty, and other critical cross functions to achieve plant objectives.

Education, Experience, Skills, and Abilities Required for Consideration as a Candidate:

· Bachelor’s degree in Engineering, Business or related field or the equivalent combination of education and experience required

· 8-10 years progressive experience in Quality or related areas including a minimum of 5 years supervisory experience required

· Experience with standards and procedures required to achieve and maintain industry quality certifications (i.e., ISO 9001, IATF 16949, etc.)

· Experience with mid volume/high mix electronics assembly

· Knowledge of multiple problem-solving methods (i.e., 5-Why, Ishikawa, Six Sigma, Statistical Process Control, Design of Experiment, etc.)

· Knowledge of gauging and test methods.

· Experience with external customer and supplier relationships required

· Strong verbal, written, analytical and interpersonal skills

· Ability to organize, manage and control workflow and ability to meet deadlines

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. 

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.  

Notice of E-Verify Participation:

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.