Quality Auditor

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days, Schedule: Mon-Fri, 8am - 4:30pm

Position Summary

The Quality Auditor is an ideal opportunity at MultiCare, conducting needs assessments and performance improvement activities while ensuring a high level of quality and efficiency. In this role, you will partner with leaders and the training team to achieve increasingly quality personnel performance.

Responsibilities

• You will provide coaching, feedback and assistance to Access Center representatives based on standardized education, departmental processes, and internal policy and procedures
• You will monitor and evaluate calls for compliance with rules and regulations
• You will audit and score calls based on call volumes for customer service, accuracy of information and efficiency
• You will prepare and analyze internal and external quality reports to make recommendations to leadership

Requirements

• Two (2) years of college or the equivalent related work experience
• Minimum one (1) year of call center, quality improvement activities or other related experience
• Experience with call recording technology or other computer software applications including data entry and retrieval

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $26.30 - $37.84 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.