Quality Assurance Manager

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

PURPOSE

Develops, implements, and oversees quality production program to ensure that all manufactured products meet quality standards and/or corporate specifications. Ensures conformity of purchased material and final products to quality standards. Analyzes routine tests, inspection forms and/or charts to monitors all aspects of quality.  Inspects all returned products. Investigates all customer complaints/returns and reports the findings to Department Manager and Plant Manager. Responds to customer complaints/returns. Ensures that all necessary paperwork is filled out and the product disposition is completed to its end. Implements changes as needed to drive improvement and follows up with data analysis to validate improvements.  May serve as the ISO Management representative.

RESPONSIBILITIES

• Responsible for compliance with Amcor’s safety and environmental policies and procedures.
• Responsible for the development and implementation of procedures to maintain and improve product quality.  Serves as the Management Representative for Quality in assuring compliance with ISO, and other regulatory organizations.
• • Reviews all items in QA Quarantine to ensure actions taken to correct and prevent occurrence. Assists in the final disposition of product being held. Ensures that all necessary paperwork is filled out and the product disposition is completed to its end.
•  Identifies quality problems and determines the cause in order to prevent reoccurrence. Initiates CAPAs as needed to document Corrective and Preventive Actions taken.
•  Provides monthly return and quarantine reports including product disposition to Plant Manager, production managers, and corporate.
• Provides monthly production reports to Plant Manager and production managers.
• Provides quality testing for trials, customer requirements, or other projects as necessary. Prepares all necessary reports as required by customers, staff personnel and management. Provides technical assistance to Sales Department and visits customers whenever necessary. Meets with vendors, customers, quality representatives, and Amcor personnel to discuss and resolve quality problems as required.
•  Ensures Certificate of Analysis provided when order requires.
• Coordinates Quality Coordinator activities and quality training programs.
• Monitors, calibrates and requests maintenance as needed on Lab testing equipment.
• Ensures facility’s quality management system (QMS) is ISO 9001:2015 or relevant version compliant.
• Prepares for and represents Amcor during ISO 9000 internal and external audits and/or assessments.
• Develops procedures, work instructions, and forms as needed to achieve proper QMS
• Responsible for adhering to and executing the applicable Environmental Health & Safety programs in order to provide a safe and clean workplace for all employees according to Amcor, local, state, and federal requirement-regulations.
• Oversees the plant’s SQF System Elements Manufacture of Food Packaging.
• HACCP certification required.
• As SQF site practitioner, prepare for and represents Amcor. during internal audits and/or assessments.
• Ensures policies, procedures, work instructions, forms and records for SQF requirements are maintained.
• Responsible for validating changes to food safety system fundamentals and food safety that impacts the suppliers’ ability to deliver safe food packaging.

QUALIFICATIONS

• 3-5 Years’ Experience
• Bachelor’s Degree
• Firm knowledge of ISO standards with previous ISO experience (min. 2 years) in engineering or manufacturing.
• Previously demonstrated knowledge of Document and Data Control, Management of Quality Records, Internal Auditing, preparation of procedures and work instructions, and other quality practices.
• Proven ability to train and lead other employees in the implementation of a Quality System.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

SAFETY

Adheres to safety policies and procedures in compliance with Amcor’s guidelines.  Visually inspects production area for tripping hazards, equipment safeguards, employee’s safety, adherence to policies and maintains a clean work environment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions on this job.  While performing the duties of this job, the employee is constantly exposed to moving mechanical parts.  The noise level in the work environment is usually moderate to very loud.  An essential part of this position is to work in a teamwork environment to ensure safety throughout the facility. The employee is continuously exposed to temperature variances; extreme heat during the Spring and Summer and cold temperatures during the Winter.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)