Quality Assurance Analyst
About the role/team: The Quality Assurance Analyst is responsible for conducting independent quality reviews of all aspects of Benefits Administration systems and related data integration to ensure accuracy, completeness, and adherence to established standards.
This role functions as a control point within the operational workflow validating work prior to production releases and live dates, identifying errors, and ensuring documentation and system updates meet defined requirements. The position is primarily internal facing and partners closely with Implementation, Operations, and Ongoing Client Services teams to reduce errors and mitigate operational risk.
How you'll make an impact
- Perform thorough quality reviews of benefits administration activities across multiple clients, including enrollments, life event changes, eligibility rules, rates, and data file integrations, for Open Enrollment and ongoing administration.
- Validate data file integrations between internal and external systems to ensure accurate field mappings, file structures, and data logic against documented requirements (includes carrier 834 eligibility files, payroll files, client census files, COBRA eligibility files, spending account eligibility and contribution files, etc.)
- Create and execute detailed test plans, including identifying test cases, to validate that system configurations align with documented requirements and expected results.
- Log defects with clear replication steps and supporting evidence.
- Validate data accuracy across systems and ensure alignment with plan rules, regulatory requirements (COBRA, ACA, Non-discrimination testing, etc.), and client-specific configurations.
- Perform detailed scheduled audits as well as ad-hoc audits necessary to support root cause analysis and impact assessment.
- Develop and maintain QA standards, test plan templates, and documentation.
- Partner closely with Operations, Client service, Product and Technology teams to resolve issues and enhance process efficiency, including application of automation and AI tools.
- Participate in testing efforts for system enhancements, new product releases, and scheduled production code releases to ensure quality outcomes.
- Partner with Operations and Client Service teams to reinforce quality standards and best practices to meet client Service Level Agreements (SLAs), increase quality performance, reduce risks, and identify improvement opportunities.
- Identify, document, and track errors, trends, and root causes; provide actionable insights and recommendations for improvement.
Experience you'll bring
Attention to detail
- Exceptional accuracy and ability to detect inconsistencies
- Strong documentation discipline
- Ability to follow structured processes and enforce standards
Communication
- Clear, concise written communication
- Ability to provide constructive internal feedback
- Professional collaboration across internal teams
Analytical Thinking
- Ability to identify logical errors and gaps
- Strong root cause identification skills
- Ability to interpret technical documentation and system logic
- Strong critical thinking skills
- Ability to proactively identify potential issues before they escalate and recommend practical, well-considered solutions.
Technical Proficiency
- Google and Microsoft Office Suite, including but not limited to Word and Excel - formulas, pivot tables, Vlookups
- Basic SQL
- Ability to gather and analyze data requirements
- Familiarity with key web technologies as used by WEX
- Experience in QA automation and AI tools is a plus.
Planning & Organization
- Ability to manage multiple review cycles and clients simultaneously
- Strong prioritization and deadline management
Qualifications:
- Bachelor’s Degree or equivalent work experience
- 3–5 years of experience in Benefits Administration, system configuration, or QA
- Experience in structured testing or quality control environments preferred
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $53,000.00 - $69,700.00