Quality and Process Analyst-1

Job Description

To ensure that organizational processes and products meet high-quality standards.
To maintain and analyse new systems and present findings back to the relevant stakeholders and propose correctional behaviour going forward.

Hello Future – Quality & Process Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

 Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative, Action Act, 29 of 1998.

Are you someone who can:

• Conduct detailed analysis and mapping of current-state business processes across various departments to identify pain points and bottlenecks.
• Facilitate discovery sessions and workshops with stakeholders and end-users to accurately gather process steps, data requirements, and functional specifications.
• Develop clear process models and diagrams (future-state designs) that optimize efficiency, simplify workflows, and identify opportunities for automation.
• Translate defined new processes and business requirements into comprehensive documentation for system changes.
• Actively seek out opportunities for continuous improvement by analysing process performance data and suggesting targeted simplification efforts.
• Monitor and track key performance indicators (KPIs) related to implemented process changes, reporting results and findings to the leadership team.
• Create and maintain high-quality documentation ensuring rigorous compliance with internal control policies and regulatory requirements.

 You will be an ideal candidate if you:

• Bachelor’s degree in business administration, Operations Management, Finance, Information Technology, or a related field.
• If you are an Author and can Mapp processes.
• 1 -2 years of experience in a dedicated Process Analyst, Business Analyst, or Process Improvement role.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan. The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

All applications must be done via the Group’s application portal.  To access the portal click on the link below.

Workday (myworkdayjobs.com)

#Post

#FNB

#LI-AI2

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/12/25