Location:
1 Hamilton County Square - Noblesville, Indiana, 46060Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010. Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”. Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.
Job Description:
POSITION DESCRIPTION
COUNTY OF HAMILTON, INDIANA
POSITION: Office Assistant
DEPARTMENT: Veterans' Services
WORK SCHEDULE: 8:00 a.m. – 4:30 p.m., M-F
STATUS: Part-time
FLSA STATUS: Non-exempt
HOURLY RATE: Up to $19.00 per hour
To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Hamilton County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would present an undue hardship.
Incumbent serves as Part-time Office Assistant for Veterans' Services, responsible for providing support to department personnel, preparing and maintaining accurate records, and assisting personnel, veterans, and the public.
DUTIES:
Answers telephone and greets office visitors, determining nature of call/visit, providing information and assistance, answering questions, taking messages and/or directing individual to appropriate office or department. Schedules appointments with VSO or DVSO for further assistance as needed.
Performs various clerical and/or administrative support duties, such as preparing mailing/faxing, filing documents, copying documents, entering data into computer, scanning and saving documents on computer.
Maintains confidential records for each client or other dependent personnel. Enters data on computer, maintains log of assistance provided to veterans, and prepares and submits activity summaries and statistical reports to Veteran Service Officer as required.
Maintains current knowledge of regulations governing veteran benefits, maintaining inventory of current reference materials, and distributing brochures, forms, applications and related materials to local community organizations and individuals.
Performs related duties as assigned.
I. JOB REQUIREMENTS:
Minimum two years (2) related experience and/or training as an office assistant.
Ability to effectively communicate orally and in writing with co-workers, other County departments, veterans and their spouses/dependents/survivors, personnel from state and federal Veterans Services Offices, state and local service providers, DFAS, Funeral Home personnel, medical professionals, legal professionals, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Ability to understand, memorize, retain, and carry out oral or written instructions and present findings in oral or written form.
Ability to compare or observe similarities and differences in data, compile, collate, or classify data, analyze and evaluate data, and make determinations based on data analyses.
Ability to work on several tasks at the same time often amidst frequent distractions and interruptions, and ensure deadlines are met.
Working knowledge of standard office procedures and computer software applications used by the department, with ability to apply such knowledge to a variety of interrelated processes, tasks and operations.
Working knowledge of standard English grammar, spelling, and punctuation, and ability to prepare correspondence and complete a variety of forms.
Knowledge of basic filing systems and ability to create and maintain accurate and complete department files/records.
Ability to properly operate standard office equipment, including computer, calculator, copier, fax machine, postage meter, and multiline telephone.
Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare correspondence and reports, and maintain department files/records.
Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.
Ability to effectively communicate orally and in writing with co-workers, other County personnel, veterans, their spouses, dependents and/or survivors, DVA and IDVA personnel, community service agencies, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
Ability to work on several tasks at the same time and complete assignments effectively amidst frequent distractions and interruptions.
Ability to understand and follow written and oral instructions/directions, and appropriately respond to constructive criticism.
Possession of a valid Indiana driver's license and demonstrated safe driving record.
III. RESPONSIBILITY:
Incumbent is responsible for proper completion of assigned tasks, with desired results clearly specified. Unusual situations or problems are discussed with the supervisor, and incumbent is responsible for applying standard departmental practices and precedents to individual work assignments. Work product is periodically assessed for overall conformity with guidelines and standard departmental practices.
III. PERSONAL WORK RELATIONSHIPS:
Incumbent maintains frequent contact with co-workers, other County personnel, veterans, their spouses, dependents and/or survivors, DVA and IDVA personnel, community service agencies, and the public for purposes of exchanging information, explaining policies and procedures, and resolving problems.
Incumbent reports directly to Veterans' Service Officer.
IV. PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in a standard office environment involving sitting for long periods, sitting/walking at will, speaking clearly, keyboarding, close vision, hearing communication, driving, and stress associated with client illness, disability, and death, and grieving survivors.
APPLICANT/EMPLOYEE ACKNOWLEDGEMENT
The job description for the position of Part-time Assistant Veteran Service Officer for Veterans' Services describes the duties and responsibilities for employment in this position. I acknowledge that I have received this job description and understand that it is not a contract of employment. I am responsible for reading this job description and complying with all job duties, requirements and responsibilities contained herein, and any subsequent revisions.
Hamilton County is an Equal Opportunity Employer. We participate in E-Verify.