ABOUT US
Renewal by Andersen (“RbA”) is the exclusive start-to-finish retail window and patio door
replacement division of Andersen Corporation -- the most recognized window brand in
North America. Our British Columbia location is known for aggressive growth, excellent
employee support, and a world class customer experience.
JOB PURPOSE
The Proxy Agent is a critical role at RbA and reports directly to the proximity marketing
manager overseeing British Columbia. The primary purpose of this position is to establish
and execute by setting qualified appointments using the proven Renewal by Andersen
/ Dunn Group of company’s methodology. Aid management in the ongoing staffing,
training, and coaching of the Proximity team. Maintain clear communication with
management and staff. Achieve appointment-setting goals by leading from the front
and providing exceptional first-class service to our homeowners.
Pay: $80,000 - 85,000/Year + Uncapped Bonus Potential
ABOUT YOU
- Lead by example and drive the understanding that collaboration with others is
needed to achieve goals.
- Strong communicator who is passionate and articulate, never afraid to speak your
mind.
- Have advanced English language & grammar skills.
- Wants to be in an environment that promotes personal and professional growth.
- Technically proficient and creative to communication and creativity in your team
- Disciplined about great writing practices: working on internal and external
communication.
- Creating Process of communication, building out continuity.
- They need to be the best at what you do, competitive and driven.
DUTIES & RESPONSIBLITIES
- Meet or exceed the standards for Demos, Set Rate and Attendance.
- Demonstrate respect, courtesy, and kindness to everyone regardless of
circumstances.
- Follow the methodology without compromise
Communicating with Customers, Teammates and Authorities:
- Respect everyone’s property and the privilege to visit.
- Display courtesy, kindness, and respect to everyone without exception. Never
argue, shout, speak sarcastically or use offensive/profane language.
- Apologize to anyone who displays tension, frustration, or dissatisfaction.
- If you encounter any complaints, verbal challenges, or unreasonable behavior
from anyone during your canvass, contact your manager immediately.
Appearance and Professional Presentation:
- Present a clean, professional appearance from clock-in through clock-out.
- Cover tattoos and remove piercings.
- Wear assigned RbA gear (shirts, jackets, hats).
- No tattered or revealing clothing. Hems must be within three inches of your knees.
- Jewelry and earrings must be approved by the management.
- Wear comfortable, professional footwear. (Look like a professional Contractor.)
- Wear your company ID and Permit.
- No smoking is allowed in the office, the vehicles or in canvass neighborhoods.
Work Schedule & Attendance:
- Planned Days = five days per week plus a make-up day.
- Planned Hours: Maximum = 40; Minimum = 32. (At NT Marketing
Manager/Director’s discretion).
- You need to be flexible regarding days of the week, arrival times and total workday hours due to weather, holidays, time of year, travel time, or scheduling needs.
- Schedules are posted at least two weeks ahead of the canvass.
- You will receive 48 hours’ notice of schedule changes whenever possible.
- You are not responsible for make-up days scheduled within 48 hours provided you
advise us on the day we change the schedule.
- You must be able to work four full hours on the street without returning to the van.
We understand and accept that personal situations may occur occasionally.
- Your attendance is critical because it directly affects every Teammate.
- You have approved Time Off for sick days, vacation, holidays, and parental
leave.
- You are not responsible for workdays that have been changed within 48 hours.
- Excused absences, unexcused absences & attendance are explained in the
document entitled “Performance Standards ~ Supervisors”
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
This position is primarily remote based for daily tasks. Working outside of normal hours will
be required. Other requirements for outside normal business hours may include
onboarding and dealing with meetings, conferences, and essential duties. Attendance
at the Company’s office located at 2748 Rupert Street, Vancouver BC will be required
for the 4 annual quarterly meetings and potentially other business meetings. The
Marketing Supplies regional office for Vancouver is #9-1600 Derwent Way, Delta, BC, you
will be expected to pick up and drop off the company vehicle on working days.
- Obtain clear commitments to the work schedule and attendance during the
interview.
- Ensure every Marketer schedules the appropriate number of days and works the
minimum number of hours.
- Enforce the attendance guidelines in the Marketer’s Job Description.
- Provide “counseling” to anyone who fails to meet work schedule and attendance
guidelines. Send the updated form to your HR Specialist for their personnel folder.
Travelling to/from and Working the Canvass
- Safety is your first priority.
- You may not drive to a canvass in your own vehicle without written permission from
the NT Marketing Manager/ Marketing Director or GM. (Managers do not have
that authority.)
- The company vehicle may not stop except for emergencies.
- Seatbelts must be worn in the vehicle
- We are uniformed and branded everywhere we go. Act like an appreciative
guest.
- Foul and changing weather requires you to carry extra gear for safety & protection
including gloves, insulated clothing, umbrella, socks, and boots.
- Do not enter homes unless the customer requests it for weather reasons. If you do
enter the home, remain by the door. You are not authorized to inspect windows
from the inside.
- Personal cell phone use is required for phone conversations with management
and the office. No personal calls or texts from clock-in to clock-out unless you are
on an approved break. Contact management with all emergencies.
- You may only visit the addresses assigned to you. If you stop visiting the assigned
properties, call your Manager/Director/GM immediately.
- You may carry water and snacks in your belt or pockets. You may keep food in
the company vehicle in leakproof containers